Problem signing in to read webmail
PierreJ
Newbie
I am in France, with residential Fios service in the U.S. When I attempt to sign in to webmail from my iPad, I am asked to give my User ID, and Verizon searches in its WIRELESS data base. I do not have wireless service with Verizon, so my attempt fails. Verizon does not give me the loption of signing in with my usual credentials, and leaves me cut off from email services.
0 Likes
Re: Problem signing in to read webmail
LawrenceC
Moderator Emeritus

Hi PierreJ,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

0 Likes