Problem with sending mail via Outlook 2010
johnsnc
Enthusiast - Level 2

Greetings.

After coming back from a two week business trip, I discovered for some unknown reason, that I cannot send e-mail using Outlook.  I have checked (several times) my settings and all appear to be OK.  I am able to receive e-mail just fine but no go with trying to send something.  The response that I am getting is that the server is rejecting my login.   This is very perplexing because it has worked fine in the past.  I am able to log on to the Verizon web mail service just fine.

Does anyone have any thoughts on where I can check to see where something might be amiss?

Thanks in advance,

John

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GaryDoug
Specialist - Level 1

I may be way off here, and if I am some members will rush in here to correct meSmiley Wink. Check your port number in the SMTP section of your email client's account. If it's 25, try changing it to 587. I only suggest it because you didn't say which provider you use.

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johnsnc
Enthusiast - Level 2

GaryDoug,

I have checked the port settings and it is set to 587.  My provider is Verizon.

Thanks,

John

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GaryDoug
Specialist - Level 1

Here's what I would do:

1. Check the SMTP connection settings including password. SMTP needs to be set for authentication with the same login id/password as the POP section, and set to Not secured/clear text. The SMTP server = outgoing.verizon.net.

2. If nothing works, I would download and install a free client, like Thunderbird.  During installation, you can uncheck the box for "Set as default email program" (or something like that). I would use this one simply because it's easy at auto setup, like in picking the correct server names and ports. Then try to send with that. If it works, then you can suspect something in Outlook's setup. If not, maybe a call to Vz is required.

Good luck

planomom
Newbie

I also have the same exact problem.  My Outlook 2010 stopped sending emails on Saturday 9/25.  I began contacting Verizon, Norton & Microsoft on 9/26 after my own attempts to troubleshoot failed.  Have spent in excess of 50+ hours on the phone with Verizon and Microsoft who only point the finger at each other.  I'm stuck in the middle with no solution.  I can send email thru Outlook Express 6 just not Outlook 2010.  Seems like another MS bug to me, but I don't know how to find it or correct.  I'm frustrated to say the least.

Verizon has confirmed that all settings are correct and MS refuses to believe that it might have a problem with 2010.  Any suggestions or help.  MS also told me today that they have 4 other reported cases of trouble with sending email in 2010 with Verizon customers.

Teresa

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GaryDoug
Specialist - Level 1

Wow, after Googling "Outlook 2010 problems" I see about a zillion results, and this version is only a couple months old! If I were you, I would use an older version, or another client entirely until MS sorts this one out.

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eigersmom
Newbie

I'm having the same problem with Outlook 2010. Until Sept. 25, I could send and receive email from my Verizon email account. Since 9/25, I haven't been able to send email but could at least receive it. Today I suddenly can no longer receive email from my Verizon account. I've checked all the account settings and everything is in order. What's going on, Verizon??? I've spent an eternity on hold trying to reach a Verizon representative.

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fiddle
Enthusiast - Level 2

HAVE THE SAME PROBLEM with sending mail with outlook express tried everything to no avail;I receive mail, with difficulty able to forward but not send?? keeps on refusing my password ;better off with hotmail or yahoo.

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johnsnc
Enthusiast - Level 2

Well, I just loaded Outlook 2007 on my laptop and tried to configure it.  Unfortunately, I am getting the same result as I am with Outlook 2010.

I must admit, I am at wits end here.

JOhn

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somegirl
Champion - Level 3

All,

Where are you located?

If you are in AZ, ID, IL, IN, MI, NV, NC, OH, OR, SC, WA, WV, WI, or some areas in CA that border those states, you may have been switched over to Frontier. In that case, you'd need to use their servers.

(That was the resolution for this thread, figured I'd at least mention it here.)

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johnsnc
Enthusiast - Level 2

I am located in Maryland.  I have always been a Verizon customer..

John

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ZN2
Newbie

I am using 587 port, but Verizon is blocking my IP address cause I am out of the country. STOP It, it is 21st Century and this is a global economy!

Any advice on how to get around this, please?

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planomom
Newbie

I'm in TX and have already verified with Verizon that Frontier has nothing to do with this problem.

MS still researching - still clueless!

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Ravi2
Newbie

I am experiencing the exact same problem.  Tried to work with vz online chat help and inhome agent help etc, including deleting and readding the account details in outlook. Nothing solved it.  I am still working with that pain.  Only thing that I am to do until I figure out the issue hopefully with someone's help as I do not have much hope now, I use the web based VZ emails from netmail.verizon.net and use that to reply or send any email...  I do not mind another client, but based on what I read that also did not work for many... Hopefully VZ will work with MS and come with a solution as part of their customer service obligation.. I can receive the email.

Hope this helps.  Once again, try to use netmail.verizon.net if you are still having the problems to send email.  - Ravi

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Ravi2
Newbie

John,  i am also wondering if it yours goes thru the loop of outgoing mail authentication process and does not get past that?  Atleast that is what is happening for me and is still doing the same.  I also do not understand even if I enter that information of user and password individually, it is not going thru at all.  Does this give clue to any one?  VZ help persons are not of much help here either..

- Ravi

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Ravi2
Newbie

Hello John and others,

After giving up on fixing the issue myself I spoke with live help desk person on the phone who in turn checked with their advance support group.  This is what I found out.  Verizon does not support 2010 officially yet. But they are aware of it.

Here is another work around that is working for me.  I tested the same with outlook express. It worked outgoing email went thru fine.   I have no issue with that one.  So, if you care to, you may also want to try and use outlook express until verizon officially resolved this issue.  They are not giving any ETA for this problem either.

Thanks

- Ravi

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GaryDoug
Specialist - Level 1

@Ravi wrote:

Hello John and others,

After giving up on fixing the issue myself I spoke with live help desk person on the phone who in turn checked with their advance support group.  This is what I found out.  Verizon does not support 2010 officially yet. But they are aware of it.

Here is another work around that is working for me.  I tested the same with outlook express. It worked outgoing email went thru fine.   I have no issue with that one.  So, if you care to, you may also want to try and use outlook express until verizon officially resolved this issue.  They are not giving any ETA for this problem either.

Thanks

- Ravi


FYI, Windows Live Mail is just an updated/facelifted version of Outlook Express. If you check behind the (new) mail view window in WLM, you will see the same identical menus as Outlook Express 6. So if you want a newer free version, just download WLM from Microsoft. I am using it after buying a new pc with Win7, which comes with WLM. And I have no problems using it with Verizon email.

Now... I also have Outlook 2010 because it came with Office 2010 Pro that I have, have installed it lately, updated it, and have no problems using it with Verizon service either. I just find it a bit too busy for my taste so I will probably stick with WLM for now.

I would suggest that all who have Outlook 2010 issues provide your system info here so that you can possibly find a common link. Since I can use Outlook 2010 with no problems, here is mine for comparison....

Acer PC with 4gb ram, Win 7 64-bit, Verizon Westell 9100 router,  the pc is pretty much unloaded with crap yet as it's new, so not a lot of startup programs. Location, near Tampa, FL.

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CarynML
Newbie

I got a new computer in Dec and I have been trying to configure Outlook 2010 with Verizon ever since.  I have been using it with Verizon for years with and earlier version but no matter what I do I can't get it to work.  I've tried the Vz In-Home Agent, tried the directions on this blog and several others that I have found on the web with no joy at all.  I have a very large amount of files archived in outlook that are a part of the non-profit org that I volunteer for, I can't just lose these or transfer them easily into another email program (that I know of). 

There simply HAS to be a fix for this.  Help!

Caryn

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Pookjd
Newbie

I don't know if this is the solution you are looking for but with cablevision you could only send outgoing emai through their server - so I did the same with Verizon.  I did change port to 587 for outgoing - but for outgoing mail server I signed up for a verizon email account and just used that "username/password" as my outgoing mail service - leaving all other aspects of my "real" mail account the same.  BTW using outlook 2010.  (Forgive me the excessive "quotes")

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gkdk71
Newbie

Have my own web site with Outlook 2010 email was able to use my own server for pop/smtp while with Comcast and after switching over to Verizon fios this past week, cannot send through my own web/mail server. Tried the same port I used through Comcast (995), tried Verizon tech recommended port 587 and also "default" settings. The ONLY UGLY way to send was by using my verizon login to Verizon and setting "Reply To" for now. Verizon either keeps their techs purposely ignorant or their IT doesn't have a clue or don't care about their paying customers.  As a previous administrator of DNS/mail/web servers, it appears Verizon is incapable of properly managing their servers.

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platgold36
Enthusiast - Level 2

http://www.pcmag.com/article2/0,2817,1838667,00.asp

the link above and article below is from PC Magazine.

The move over to Port 587 is NOT a Verizon initiative and it was done in order to HELP reduce abuse of mail servers.

 gkdk71  as a former administrator of DNS/mail/web servers, seems you would understand the importance of that.
 
This is not an issue with Verizon unwilling or unable to help customers, this is an issue where the industry as a whole has not moved in sync. There are many 3rd party email providers, and Web Servers that have not made the change of default smtp server from port 25 to port 587. This is not a Verizon caused issue.
 
However, you do not have to use a "REPLY TO" in order to work around this issue.
 
all you need to do, and the majority of mail clients allow for this possibility, is to use the verizon smtp server, outgoing.verizon.net or outgoing.yahoo.verizon.net depending on whether you are a yahoo portal partner or not and then change authentication for the smtp server to use the username / password for your verizon client.
 
If anyone viewing this thread would like screen shots, I can provide them.
 
 

 

The conventional way for a mail client program to send e-mail is using TCP port 25, which is also the port used by mail servers to talk to each other. But port 25 is widely abused by malware to spread worms and spam. As a result, many ISPs are restricting its use.

Most users shouldn't have a problem anyway. If you only send mail using their ISP account, you can probably still send it using the ISP mail server. But if you want to send mail using the mail server for your office, or perhaps a hosted mail server for a domain you own, you could have problems.

There are a few potential solutions. If you want to use your company's mail server, perhaps you should be using a virtual private network to connect to the company network and mail through that. The other mail server may also support web mail, and since all that goes through port 80 (the http port) the ISP won't block it.

But there is another SMTP submission port, port 587, which almost all mail server supports. In fact, according to the relevant standard, port 587 is the preferred port for mail submission. But even if the mail server software supports it, it may or may not be turned on. You need to check with the administrator or hosting service. Not all large hosting services support port 587.

Changing the port on your outbound mail server can be a bit tricky. In Outlook Express you choose Tools-Accounts, the Mail tab, and double-click the connection you want to change. On the Advanced tab ( click here to see an example ) you change the "Outgoing mail (SMTP):" value from 25 to 587. With other mail clients there will likely be a similar setting, but in some cases (the Evolution mail program, for example) the port is specified as part of the outgoing mail server name, e.g. "mail.whatever.com:587".

Don't forget to include any authentication settings (username and password) required by the mail server.