I am really frustrated and need some assistance. At the end of August I signed up with keepmyemail.com in order to allow all of my family members to keep their email address. A few days later I canceled the remainder of my Verizon services, and at that time confirmed that everything was all set with respect to keeping our email addresses. About one week later all of our email addresses were "suspended" and being bounced back to the sender. I could not send or receive emails.
I spent numerous hours (at least 10) on the telephone trying to get a resolution. I was transferred from one dept to another. Bounced back and forth between tech support and the "keep my domain" dept. Each person told me something different. I was given all kinds of crazy excuses, from being told everything was set up correctly to I never signed up to keep my emails. I was told that only the people in "keep my domain" could fix it, but they told me only Verizon could fix it. I finally got some it resolved on September 17th and all of the emails began working again. Unfortunately, I was not able to get any info on what was done to fix the problem, nor was I able to get any info on what emails had been rejected. The resolution was short-lived. At the end of September all of our emails again stopped working. When I tried to log on I was told "invalid username or password" This time the bounce back message said the email had been "temporarily disabled". I went through the same process again and again. One person I spoke to promised me that he figured out the issue, but the person who could fix it was already gone for the day. I was promised a return call the next morning - no surprise the call never came. Some of the customer service folks were very nice, but not helpful - some were worthless. One person even told me "there is no way to keep your verizon email address beyond 30 days" - he had no idea what he was talking about.
I have done everything that has been suggested - spoke to tech support; spoke to disconnect team; spot to elite team; asked for supervisors (which everytime resulted in me getting disconnected); spoke to keep my domain support; tried online "fix my email", etc.. This has been an ABSOLUTE NIGHTMARE!
My family members and I have used our myname@verizon.net addresses for many years and in too many places to count. What do I need to do to get this resolved. Who can I contact via phone or email to get this resolved?
I'm having the same problem as everybody else here. I paid the annual fee to keep the email address. My phone number ported over to the new provider and my email account was suspended. I called 8008374966 as directed and was referred to {edited for privacy} which isn't a number for live customer service. How do I get my email address back. I tried to do everything right.
Hello mirwyi
Sorry you are having difficulty, an agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information to help you resolve your issue.Please remember to check your spam/junk folder if you do not hear from an agent.
Hi mirywi,
We have forwarded your request to the team.
It can take two business days.
still no outreach from the team. any chance i can get some followup?
Thank you for that note, mirywi. We will contact them again.
Hi mirywi,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.
am i ever going to get escalted like this page or am i going to wait indefinely for nothing.
Thank you resolving the problem. I give you a lot of credit. thank you.
I'm happy you subscribers can relate to my fustration as well. I currently have the same similar issues for the last three weeks and I still have the problem.
Again for the 3rd week I’m unable to have full access to my account. Last week I called your tech to generate a temporary Id code and there was an issue generating the temporary ID code pin. I was suppose to receive a phone call within 3 working days, which I never did. It’s been over a week now with no response. I just called your tech with no luck….
I’ll I want to do is retain my @verizon.net email address(es) and order web hosting at the www.keepmyemail.com site. Which I can’t due to limited access level. I already had two tech share computer which they also confirmed an issue. Message: “User account is not eligible to complete order”
I’m so frustrated, I can’t understand why after 3 weeks and over 2 hrs. over the phone why I still don’t have full access to submit an order. I’ll I hear is I apologize….
I have generated so many trouble tickets within the last two weeks it’s ridicules.
web site trouble ticket is {edited for privacy}
Hi bazooka45,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.
Start a new topic or ask questions in the open forum.
