Problems with email after signing up for 'keep my email'

[JustFitz1]

Oh My - we are suffering through exactly the same problem. We have spent three hours on the phone just today with a bunch of useless departments who all can't help and have transferred us from department to department and back again. No one can help, no one seems to understand and no one wants to help. 

We went through the same hassle of setting up a "keep my email domain" as we moved to an area that Verizon doesn't support but we didn't want to change our email address. We have a cell phone with Verizon so we can access the account.

When we sign in we get a screen that requires us to verify our account. 

Account Change Verification

We recently received notification that you have made a change to your account. Please enter the Account Number or Billing Telephone Number to verify this change.

So we do that - provide our account number, our cell phone number and our last bill amount and the verizon web page tells us:

My Verizon

 

We are unable to process your request at this time.

Please try again later. We apologize for any inconvenience.

This has been going on for two weeks!!!!!!

The answer from the useless phone support is we will call you back during the week! ie how to ignore us. But calling during the week hasn't help us so far either.  Verizon - if you don't want our business just say so and we will go else where. There is no customer service happening in this company -  how does it stay in business.

[Alsgirl2002]

I am having this same exact problem. I called verizon yesterday and after 45 minutes on the phone I was connected to a service agent that had a bad headset. The call kept cutting out, although I had spoken to two other people with no problems. Rather than consider the problem was with her phone, she simply hung up. I hope I can get a response to my issue with this thread.

[SJM171]

I have the exact same problem with my sub accounts.

I have received ZERO help after several times on the phone with Verizon support and the tech number thye gave me for keep my email goes nowhere.

I have sent my information by email to Billing@domains etc  and I hope that this entry may provoke a response.

These email sub-accounts are critically important so I hop to receive a prompt response here.

[BMG4ME1]

I have a similar issue, my username@verizon.net was deleted and there seems to be no way to reactivate it

[SJM171]

NO RESPONSE to the email and NO RESPONSE here.

This is an unacceptable situation.  I can't even find out where to cancel this service.

My next steps are to cancel the credit card payment and refer the matter to the Attorney General's office of Consumer Protection.

[LawrenceC]

Hi SJM17,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

[SJM171]

UPDATE for anyone reading this thread

  I spent TWO HOURS + in a text session with a "specialist" yesterday and accomplished exactly NOTHING.

  NO they cannot activate my two sub accounts.

  YES I am SURE my confirmation letter says all sub accounts are included

   NO they cannot cancel my order

  and most infuriating of all  NO THEY CANNOT CANCEL AUTOMATIC RENEWAL. THEY SUGGEST THAT I CANCEL THE CREDIT CARD I USED TO PAY THEM.  Can they be serious??  I must cancel a card because they are incompetent scammers?  NOT **bleep** LIKELY. 

   My next step is Corporate which, in NY is at 140 West Street in Manhattan.  Also the Attorney General's Consumer Frauds Division.  I suggest you all do the same in your respective states.

This entire "keepmyemail.com" is the worst sort of fraudulent scam.

[DavidWilson2]

I'm having the exact same problem. I need to disconnect my service tomorrow (8/8) because we are moving. I signed up for Verizon My Domain last Tuesday (9 days ago). The charge appeared on my credit card the next day, but the order has been pending ever since and has not gone through. I have spent hours on the phone with Verizon reps trying to get it resolved. I have to explain the situation again and again and again, taking time off during my work day. Nobody can figure out what the problem is. I get transferred to different departments, and several times have been cut off in the process. I am afraid my whole family will lose access to all of its email accounts, which is a serious problem.

I thought I had initiated the order well in advance of the move, but it looks like it is "stuck" in the system forever.

Can someone from Verizon please help me??

[ElizabethS]

Hello DavidWilson

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.

[Verizon_Support]

We did not hear back from you on your Private Support case. We hope you were able to find resolution to your issue.

If you require further assistance, feel free to make a new post, and we can be sure to look into your issue. As always, we're available for support around the clock.

Thanks,
Marcial