Problems with email after signing up for 'keep my email' www.keepmyemail.com

[LawrenceC]

Hi bazooka45,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

[Versucks]

I'm having the same problem. Moved to Italy 3 weeks ago. Want to check my emails, signed up, charged my credit card and cant get anything. Calling Verizon is a big issue from here. Impossible to dial 1-800 from Italy. Can't find any other contact # on the web site. Want to cancel everthing and get my money back. At least Gmail is FREE !!!!!!!!

[ElizabethS]

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.

Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.

To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".

Please keep all correspondence regarding your issue in the private support portal.

[Versucks]

Hello ...................... Hello.....................Is anyone out there ????? Haven't heard from anyone for  a week now. I've been a verizon customer for 20 years. I guess once you move out of the country, you dont exist anymore ........ but its OK to take my money and not provide any service. Not like I can call anyone, because they are all heartless robots over there. Oh well, I'll send another crappy email in a week.

[ElizabethS]

Please follow the instructions given above for accessing your private support case. The agents are waiting for you to reply.