Prompt to Update Account with Mobile Phone Number WON'T STOP APPEARING
MsSusan1
Contributor - Level 1

When signing in to Verizon a box keeps coming up to enter mobile phone number. I have been checking off "No Number" and it says account settings updated but the box keeps appearing. I have deleted cookies and history as instructed by cust. svc but that did not fix the problem. Using Firefox.

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Re: Prompt to Update Account with Mobile Phone Number WON'T STOP APPEARING
Verizon_Support
Customer Service Rep

Thanks for contacting us MsSusan. I just attempted this, to test it out, and was able to confirm it works. If you have either the Internet Explorer or Chrome browser on your device, could I have you try it again with either of those browsers (After clearing cookies) and let us know your results?

Thanks,

FCN

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