Purchased email domain -- but get flashing message my account suspended

Do to move recently closed Verizon internet account AFTER purchasing the email domain for a year.  My Verizon Services clearly shows my domain account and it's beginning and ending dates. However after logging in successfully every attempt at retrieving mail from webmail is met with a flashing message indicating your account is suspended contact technical support. Every call to technical support results in absolutely nothing -- not even a wrong idea how to fix.  Thanks in advance.

Re: Purchased email domain -- but get flashing message my account suspended
Moderator Emeritus

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.

Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.

To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".

Please keep all correspondence regarding your issue in the private support portal.