Really slow outbox
RobHunt
Contributor - Level 1

In the past week, I've noticed that nearly any message I send sits in my Outlook Outbox folder for tens of seconds (if not minutes).  It used to be that once I clicked [Send] button, the message zipped out to Verizon servers is less time that it took to blink.  Now, messages (regardless of their size), sit in the outbox.

What's up Verizon?

0 Likes
Reply
12 Replies
tns2
Community Leader
Community Leader

What do you have your Outlook set to do?  

0 Likes
Reply
RobHunt
Contributor - Level 1

Do you mean what are my Outlook e-mail settings for Verizon?

pop.verizon.net    port 995 (ssl)

smtp.verizon.net  port 465 (ssl)

0 Likes
Reply
tns2
Community Leader
Community Leader

NO.  I forget the exact options as I haven't used outlook since moving from office 2003 to office 2007 in 2007. 

Options such as send messages  immediately.  Otherwise I believe it defaults to the interval you have set for checking for messages. That can be check at startup and/or every n minutes. N defaulting to some value such as 10 minutes.

0 Likes
Reply
RobHunt
Contributor - Level 1

"Send immediately when connected" is checked (always has been).

Like I said before, this is an intermittent issue; most times (previously to about a week ago), the outgoing e-mail was shipped without delay.  Now, even the briefest of missives can sit in the Outbox for tens of seconds if not minutes.

I wish there were a way to get Outlook to log/display the SMTP interaction so the point of hanging could be determined.

0 Likes
Reply
tns2
Community Leader
Community Leader

When immediate fails for some reason, the retry is often that value that I mentioned as defaulting to some number of minutes such as 10 minutes.

0 Likes
Reply
Friendly
Contributor - Level 2

We get this same problem and in my searching I found the information below. HOWEVER A NUMBER OF THE SEARCHES STATE THE EMAIL PROVIDER NEEDS TO MAKE SOME CORRECTIONS WITH ITS SETTINGS A WELL.

0x800CC70 is Relaying Prohibited error. Try this :
Open Outlook Express, and
Tools > Accounts
Click on Mail tab
Select your email account that is giving you the problems.
Click on Properties
Click on Servers tab
Under the Outgoing Mail Server frame, make sure that My Server require authentication is enabled.
Click on Settings under it
Select Logon using the same settings as my incoming server.
Click on OK
Click on Apply

0 Likes
Reply
Friendly
Contributor - Level 2

The Error number is 0X800CCC70 however I am still trying to find a repair or fix for it.

0 Likes
Reply
RobHunt
Contributor - Level 1

@tns_2 wrote:

When immediate fails for some reason, the retry is often that value that I mentioned as defaulting to some number of minutes such as 10 minutes.


Outlook shows the send as "in progress"; the send/receive work-in-progress dialog never reports an error only that "0 of 1 task(s) have completed"

0 Likes
Reply
Friendly
Contributor - Level 2

I get this too

"TNS_2 wrote:

When immediate fails for some reason, the retry is often that value that I mentioned as defaulting to some number of minutes such as 10 minutes"

Then a copy of times after trying to resend it to speed it up the 0X800CCC70 error message appears.

0 Likes
Reply
RobHunt
Contributor - Level 1

I found this link on activating logging in Outlook to be helpful.  And here's an example of what I mean by S…L…O…W…


2013.10.26 08:51:40 <<me>>@VERIZON.net: Synch operation started (flags = 00000001)
2013.10.26 08:51:40 <<me>>@VERIZON.net: UploadItems: 1 messages to send
2013.10.26 08:51:40 SMTP (smtp.verizon.net): Begin execution
2013.10.26 08:51:40 SMTP (smtp.verizon.net): Port: 465, Secure: SSL, SPA: no
2013.10.26 08:51:40 SMTP (smtp.verizon.net): Finding host
2013.10.26 08:51:40 SMTP (smtp.verizon.net): Connecting to host
2013.10.26 08:51:40 SMTP (smtp.verizon.net): Securing connection
2013.10.26 08:51:45 SMTP (smtp.verizon.net): Disconnected from host
2013.10.26 08:51:45 SMTP (smtp.verizon.net): Port: 465, Secure: TLS, SPA: no
2013.10.26 08:51:45 SMTP (smtp.verizon.net): Finding host
2013.10.26 08:51:45 SMTP (smtp.verizon.net): Connected to host
2013.10.26 08:54:15 SMTP (smtp.verizon.net): End execution
2013.10.26 08:54:15 <<me>>@VERIZON.net: ReportStatus: RSF_COMPLETED, hr = 0x800ccc7d
2013.10.26 08:54:15 <<me>>@VERIZON.net: Synch operation completed


Elapsed time: 2 minutes, 30 seconds for a simple text e-mail.  So still I ask, WHAT'S THE DEAL VERIZON?

0 Likes
Reply
JOSEm441
Specialist - Level 2

Rob, just curious what version of outlook are you using, and what Operating system. Also are both up to date?

If you have an antivirus program than "plugs into " outook, try disabling this feature and do a test.

0 Likes
Reply
RobHunt
Contributor - Level 1

@JOSEm441 wrote:

Rob, just curious what version of outlook are you using, and what Operating system. Also are both up to date?

If you have an antivirus program than "plugs into " outook, try disabling this feature and do a test.


Outlook 2003 on WinXP.  There are no plug-ins or (outgoing) anti-virus scanning in place.

Yes, both the OS and mail client are "out of date" but SMTP circa 2003 is still the SMTP of 2013 and components should remain be fully functional.  What's more, the implication of using an out-of-rev Outlook doesn't explain the intermittent nature of the delays.

Of note, I have resisted joining the "Oh look, a new version of MSOffice!" bandwagon.  Each "new" version of MSO brings few truly new functional components; it's mostly changes in window dressing.  Worse yet, operations that took X number of clicks usually become X+n clicks resulting in decrease in productivity.

0 Likes
Reply