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Hello, yesterday i tried to log in my Yahoo email aacount, and i got an Acount Alert page like this " Your email account needs immediate attention. Please go to __________ to complete the necessary steps to access your email". And it took me to Verizon sign in page. Lucky i still remember info to log in and it took me to AOL email setup page. I completed the setup with AOL account. After that i went back to Yahoo and tried to log in again, but i got Account alert page again then i clicked on the link, it redirected me to verizon webpage, then it redirects me to AOL page. So is there any way i can unlink my yahoo account from Verizon? Thanks in advance!!!
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Hi finding_answers,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases." You can reach your profile page by clicking on your name located above your post, or at the top right of this page.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe." Please keep all correspondence regarding your issue in the private support portal.