Refresh Button does not refresh "My Folders" to Show Unread Email
jmason4531
Newbie

Title says it all. Now to see if any new emails have arrived, I have to click on each of "My Folders." Not good. Anybody else have this problem?  I don't recall this being a problem before.

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Re: Refresh Button does not refresh "My Folders" to Show Unread Email
Shamika_VZ
Contributor - Level 3

Hello,

You should have a "Inbox" folder" on the left hand side. If you have filters, then the email will be directed to that specific folder. If you are still having trouble, please send me a private message.

Shamika_Vz
Verizon Support

Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.

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Re: Refresh Button does not refresh "My Folders" to Show Unread Email
jmason4531
Newbie

Shamika,

I don't see how to send a private message, so I'll respond here.

I have filters that direct incoming mail to various folders in "My Folders". What I am seeing, somewhat inconsistently, is that neither the Inbox nor any of the folders within  "My Folders" is showing an unread message after I click on the refresh button. However, if I then click on a folder in "My Folders", a new message indication will appear for that folder. I does seems that clicking on the reload page button for the browser (either Firefox or Chrome) will result in correct identification of unread messages.

I say inconsistently becajuse I can't figure out the pattern of when the process works and when it does not. If it helps, my session will regularly time out, so I don't know if this has something to do with what I am seeing.

Thanks,

Jeff

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