My credit card was stolen and I was issued a new number. I therefore need to change the auto payment information when the renewal comes due for my email subscription. How can I do this?
Everyone BEWARE ! I recently changed over to cable internet service and Verizon told me to call after they cut me over. So i got in touch wiht them and they closed my email account instantly and would not allow me in to get to bill-pay emails or any other personal emails.
I find this very unprofessional and perhaps plain Jealousy, and childishness. I have a right to my emaisl and my bill pay account I was told by verizon tech to call AFTER the cut-over. I feel I was mislead.
I just want you all to beware if you change rpoviders Verizon is very childish afterward.
Hi TnL,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.
I'm in the same situation - I have two pages of notes on 800 and 866 numbers I have called in the past week, and nobody can help. Customer service transfers me to billing, billing sends me to Online billing, they send me to financial services, they sent me to tech support, tech support says to log onto the website, then the website has no option to add or change a credit card. I want to keep the account, why is it so hard to give Verizon $20? My account has a valid credit card on it and we keep getting emails that it will be terminated on February 4th if we don't pay. Why won't it just try charging the account, or have a human call me?
Hi GreginMD5,
Sorry you are having difficulty. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue. Please remember to check your spam/junk folder if you do not hear from an agent.
Hello: I keep getting notices from Verizon that my Payment Method for Verizon Broadband is invalid. Here is the background on my account. We lived in the Tampa Fl area where we had Fios and the whole works...when we moved to Ft Pierce, Fl, Verizon was not available so I paid $20 to keep my verizon e-mail because we have a business and didn't want to lose our veizon e-mail. I do not have the old account number but we kept our Tampa phone number because we have a toll free number attached to it so our billing is a Verizon LD number with Enhanced Call Forwarding. This way we could keep our toll free number which we have had for over 15 years. I spoke with Verizon people last week for over three hours and thought they had updated my credit card and everything was fine but then I rec'vd Another notice yesterday saying the same thing. All I want to do is PAY the additional $20 each year to keep my Verizon e-mail. What do you need from me? We are billed correctly each month so why can't you add the "Keepmye-mail" charge to that invoice? Thank you!
Hi clew,
Sorry you are having difficulty. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue. Please remember to check your spam/junk folder if you do not hear from an agent.
I believe I solved my problem on my own...I went into SUPPORT and renewed my request to keep the Verizon e-mail. The credit card that had been on file had recently expired so I just entered everything again, as if it was a new request, and it was accepted. Hopefully, the Broadband e-mails will stop now.
Thank you for your prompt reply.
Sign up for keepmyemail.com as if you've never done it before...instead of trying to renew it. Just start over again. The credit card that had been on file had expired and it was easier to start over again with the new credit card and pay that way. Just remember when your credit card is going to expire and update it so you don't get all those notices. Hope this helps someone!
how to pay yearly charge
Thanks pbarra. We will send out another note to that dept.
I also need to renew my email and have been in the endless do loop. How can I renew? I need to update my credit card. Thanks.
Start a new topic or ask questions in the open forum.
