My credit card was stolen and I was issued a new number. I therefore need to change the auto payment information when the renewal comes due for my email subscription. How can I do this?
CWallach -I am not 100% sure but My verizon - accounts and services - Bill and payment - Payment - manage autopay ??
Mcrall59 IF you have a standard VZ account https://mail.verizon.com/webmail/driver?nimlet=showmessages&view=emails
I need to beable to keep this emai laddresss.
I have a new credit card. My domain is up for renewal and I need to make sure it is continued. Thanks
I'm in the same boat. It is absolutely impossible to get this done. Been trying for 2 weeks. First, if all you have is a verizon account and no other services, they can't find you. If you call 1-800-Verizon they will send you to the KeepMyEmail department where there are no humans. You press 5 for billing and they will tell you to call 1-800-Verizon. It's a loop from hell. I've been sent to tech support where they send you to Verizon.com. But because there's no active account, you won't have access to the billing page. I'm now on the phone for 43 minutes, being sent from department to department. The billing department says they can't do it over the phone, has to be online. Tech supoprt says can't be online if you don't have an account. Looks like it's a GMAIL account for me. Too bad. Has this email for 10 years.
Hello ron201
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.
Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.
To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.
I need to do this too. When I go to my profile page I dont see "My support Cases" How do I get this started? My email domain service will end saturday and my credit card has changed. The agents on phone and chat have sent me from domain services to 800-verizon and back again. Hours wasted and we need these emails. Who cares and who can help?
Hi pbarra,
Sorry you are having difficulty. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue. Please remember to check your spam/junk folder if you do not hear from an agent.
I still have received no phone call, no email and no private message and my service ends on saturday. This is cutting it way too close. When will I be contacted?
Pete
Thank you pbarra, we'll send another note.
Now its almost midnight on feb 25 - still no email, private message or phone call. This is unbelievable.
Go to SUPPORT and then Verizon E-Mail....set up your "keepmyemail" all over again. As if it were the first time...don't other to try and renew...just do it over again...it worked for me. Good luck!
i cant get to email from support
when i order it shows a highly unusual email address in red on the order page it includes verizonyds.net in the email
does that look right?
I can't believe I have trying to resolve this matter for over a week now
Go to SUPPORT then go to Add e-mail...I think you can sign up as a new account in that. Just start over as if you were a new customer wanting to keep your e-mail...don't try and renew...just start over again. It worked for me. Good luck!
Hi pbarra,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.
I would like to have my issue of renewing my email escalated to a Verizon Agent. How can I do this?
Thank you.
Contact customer service for assistance.
I am experiencing the same thing. I've spent a lttle less than three hours over several days trying to find someone who would update my credit card so that I can retain my verizon.net email account(s). There is no one at Verizon billing or support who can help me. The web site won't let me update the card. I'd hate to lose the account, it would be a tremendous hassle. If there is someone out there who can help resolve this with me I would be grateful. I can't believe how difficult it is to give a company money.
Hi JohnD15,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.
Start a new topic or ask questions in the open forum.
