When I look at my posting, I see it says that this issue has been "resolved in a private support area" yet I have no idea what has occurred. What was the resolution? Is my email address (my name at verizon.net) saved correctly at Verizon my domain? They told me they are only able to save the vze address and that my normal email address is an "alias" and they don't save aliases. They went on and on about that. I would like to know what the resolution to my problem is, so that I can be informed if there are any future problems. For example, was my email address repointed to my Manhattan dsl line? After all this trouble with Verizon, I am not even sure I want to keep the dsl line on my 212 number. Finally, I just found out that we have dial tone at the beach house! That means that I most likely didn't have to go through all these many hours working on this problem in the first place!! Don't you think that Verizon should have checked that out before I went through all this? If we do still have dial tone at our 631 telephone number, I would have just kept the dsl in place there! When I called originally to make sure I could keep my email address, I was told by Verizon reps that we needed to go to Voice Link and a Jet Pack for internet service, but first I needed save my email address. As I stated in my previous post, I switched back to dsl from cable on my 212 number and paid Verizon my domain $19.99 to save my email address and spent over 45 hours on the phone with Verizon tech support and cust service. It seems that I never had to go through any of that since my original phone service on my 631 number was STILL working. That should have been checked out first thing! Now that I know I still have dial tone on the 631 number, I would like to put the dsl back on there. As you can see in my other post, I cancelled that based on Verizon representatives suggestions.
I need to know what you did to "resolve" my issues and what my options are at this point. Thank you!
Please go to your profile page for the forum by clicking on your name, and look at the top of the middle column where you will find an area titled "My Support Cases".
There you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.
I can't believe they closed my case without emailing me to ask me what they needed to resolve. As I entered when I signed up to the forums, my email address is {edited for privacy}. My issue is not resolved! I was out of town at the house that was flooded by hurricane Sandy. There was no internet service there. I could not check my private emails until I returned. Please do not close my case. You can email me anytime. I look at my email all day everyday. I will not miss it. Please resolve my case!! Thank you!
Glad everything got worked out in the end, but sorry about the lost emails. Feel free to reach out to us anytime here on the Verizon Forums. We're here 24/7 for you! We're going to go ahead and close the private support case; so if you need any further assistance anytime just create a new post.
Thanks,
Paul C.
Are you still able to perform "Account Scrubs" to move one account to a new account?
I am in the process of moving, still have my current account (this account) active, and would like to transfer my entire account to a new account set up at my new address. I will have to create a new account at my new address due to needing service at both addresses for about 2 weeks and the phone agent I spoke to at Verizon said creating a new 2nd account at the new address would be the only way to accomplish that but I'm worried about taking my current email account with me.
Thanks!
Start a new topic or ask questions in the open forum.
