Servers Down on Email Clients?
merlin96
Contributor - Level 1

I have Verizon Fios and use the Windows Mail client to send and receive my Verizon.net emails on my laptop.  My last email received was at 1:13 a.m. and I haven't been unable to send or receive emails this morning.  I virtual chatted with a Verizon rep after sitting on hold for nearly an hour waiting to speak with someone on the tech support line.  She confirmed my settings and then told me the client servers are down and that I can use the Verizon website for email but that Verizon needs "a few hours" to fix the problem.  Several minutes after closing the chat, I received a text with a repair ticket notification informing me of Verizon's commitment to fixing the problem by 5 p.m. on 5/23 (a bit more than a few hours).  I'm just wondering if anyone else is experiencing a problem too?  I live in the Philadelphia area.  Thanks.

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1 Solution
merlin96
Contributor - Level 1

My email in Windows Mail is starting to work again - checking messages very slowly when I click Send/Receive but it is working and messages are coming in.  It appears that the problem is being worked on/possibly resolved, hopefully soon.

View solution in original post

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57 Replies
jtownjohn
Enthusiast - Level 1

I am in Pittsburgh and my email is down as well.  No notification should be unacceptable.  Likely move all business email to icloud account at this point.  More conficence in apple than Verizon.

John P

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psupug
Newbie

Yes I am experiencing same issues, says pop server is incorrect, on both I pad and i phone...

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timkea
Enthusiast - Level 2

I'm in Chalfont.  Can't get anything.  Website had me go through hoops of changing security settings.   Evidently Verizon upgraded security last night and now it doesn't work.  I have internet but no email on my phone, computer or directly on Verizon website.   Infuriating.

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timkea
Enthusiast - Level 2

There must be hundreds, thousands of people trying to get email and looking for answers.  It would be polite if Verizon posted something on their website that servcie is down, don't waste your time trying to get in.  Maybe no one works at Verizon until 9am.  Banking hours with good enough for government service.

georgeny1
Enthusiast - Level 1

I am down in Westchester County NY ( 35 North of City ) apparently since 3 or 4 am today!!

George in NY

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Scoop8
Contributor - Level 1

Same here.  When I checked my Outlook (Office 2003 version) this morning (about 4:45am U.S. CDT  Dalllas TX area), I got the "send/receive" errors.

My settings are current:

Incoming (POP3) pop.verizon.net     Port 995

Outgoing (SMTP) smtp.verizon.net   Port 465

I agree with the majority of the posters here regarding general communication strategies with Verizon.

The problem with issues such as these is that the end user isn't aware that the provider has a known issue and hasn't deployed a general communication method to inform the customer so that they don't spend unnecessary time searching for the source of the problem.

To be fair about this particular issue and keeping in mind that this is only one customer's pov,  I've had very good service with Verizon FIOS over the years with virtually no interruptions of service and have had only a handful of E-mail (Outlook send/receive errors) outages during that same period of time.

However, Verizon's communication performance isn't good, my take.

The good news, is the 'net itself Smiley Happy, "googling", forums such as this one.  When it looked like this was a Verizon/server issue, I checked this forum and sure enough, I got verification that this wasn't an issue locally with my PC's.


@timkea wrote:

There must be hundreds, thousands of people trying to get email and looking for answers.  It would be polite if Verizon posted something on their website that servcie is down, don't waste your time trying to get in.  Maybe no one works at Verizon until 9am.  Banking hours with good enough for government service.


image

groucho8941
Newbie

Trenton, NJ here and MacMail email client can't send or receive email either this morning (May 21, 2015). Thought it was the 'new' security settings and changed them back but nothing. Then I found this forum thread. Pitiful service from Verizon.

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JaceWieser
Newbie

You can currently get to mail here:  https://mail.verizon.com/webmail/driver?nimlet=showmessages&view=emails#mail_Emails_INBOX

Not a solution, but a work-around...

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Sceneryguru
Newbie

Good Morning Group:

You're not alone...

I to cannot receive my e-mail this morning. Logged on at 6:45am as I usually do... and received some info concerning SSL.

But no mail.

Did a Google search and found this forum. Looks like we are a small but growing club of dissatisfied Verizon customers.

I certainly hope that the outage is brief, as most of my mail is business related. It’s like telling your customers my e-mail is down. (Read: my dog ate my homework) They don't care, they want answers to their inquiries.

Unhappy in Southampton, PA Smiley Frustrated

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starrin
Contributor - Level 3

I live in Virginia Beach.  This is the 2nd time in a week.  Totally UNSAT. 

AND the ETR this afternoon doens't help much.  I do my work in the morning

      starrin

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merlin96
Contributor - Level 1

Yeah, I did live chat b/c I was on the phone waiting for over an hour at 4 a.m.  Their wait times are pretty atrociious.  It really is a broad discrepancy between several hours and 3 days so let's hope that with a problem that is apparently this widespread, Verizon manages to get it fixed sooner rather than later, especially since the 23rd is the start of Memorial Day weekend. 

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merlin96
Contributor - Level 1

Sceneryguru,

Once you log into the Verizon website, your emails should get diverted there.  I know it's tremendously inconvenient espeically if you, like me, keep a lot of info in folders on your email client page but until this is fixed, you might be able to access the emails on the Vz page and just go back and forth between to make it work somehow.  I don't work for Verizon, but I'm just trying to come up with a way to access my emails and get to what I need until this blows over.  The emails will come into the website once you log in but they won't go to both sites at the same time so you have to log into the Vz page to get them to go into that inbox.  Once this is fixed, log back out and they'll go back to your Outlook or whatever you use.

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rant-ree
Enthusiast - Level 2

Just reporting that I can't receive or send email in Outlook here in Central Maryland.  Hope it's fixed soon!

CAW125
Newbie

Long Island. Absolutely nothing in or out via Express, Live, phone or tablet.

'Looking for sever', is all I get until timed out.

Forget calling. No direct phone response for over an hour. Customer support.?  

On line chat gave me same erroneous info

So I'm on here on the webmail site, the only way to get any email.

This, not even 24 hours after the settings change deadline.

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docb1
Newbie

Thank you for posting this. There's a long thread in DSLReports about this outage, and as usual, nothing on the VZ website about it! Your post contains the first information from VZ we've seen. THREE DAYS???? That's ridiculous.

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esker
Newbie

Seems to be out in MA (FIOS) at least for me. Haven't called.

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