It does not appear that the verizon's spam detector is working. I have identified some items as spam and they are not identified when they come back. My other email providers are much better in identifying and preventing spam.
I am experiencing the same issue. I go to the settings and turn on the spam blocker but when I return to that settings page the span blocker is not shown as "on." does it default to off when you return to the page?
It is shown as being on.
Verizon seemed to be having issues with their email settings tools a few days ago. On some of my accounts you could not see whether On or Off was selected for a particular setting such as SpamDetector & I'd receive an error message that it "couldn't be determined". Make a selection & Save, but when you returned the same result occurred. On other accounts the setting worked, but a different setting had the same issue. Today, they're all working, so maybe they corrected the issue.
When I reported EMAIL problems regarding SPAM, callcenter rep said" Well EMAIL IS FREE so I can't credit you anything" ! REALLY???
If they don't recognize spam headers, I have lost all hope in my ISP. This may explain landline phonecalls from MYSELF at my home number! OMG BATMAN.
@Hortensia wrote:It does not appear that the verizon's spam detector is working. I have identified some items as spam and they are not identified when they come back. My other email providers are much better in identifying and preventing spam.
I just finished with tech support on this very issue and never really had it solved.
So, what was my solution? I am going to set my Junk Mail filter on Outlook to high, and check it for mail I want to keep. I will probably still change my friends and family email over to a different ISP, just so I don't have to check as often. Oh, and of course, make sure that I have a rule in Outlook to forward any blocked email on to spamdetector.update@verizon.net, because we have to be part of the solution, not the problem.
Since my post has been edited, I would at least like to let Verizon customers know that a 3rd party software will be required to reduce SPAM, but that it never really fixes the issue, since The ISP fails to do the simple task of filtering OBVIOUS junk mail.
I suggest you use an alternate mail service if you don't have the time to constantly filter your own mail and then have to forward it to Verizon, with no results.
@baron94 wrote:I just finished with tech support on this very issue and never really had it solved.
So, what was my solution? I am going to set my Junk Mail filter on Outlook to high, and check it for mail I want to keep. I will probably still change my friends and family email over to a different ISP, just so I don't have to check as often. Oh, and of course, make sure that I have a rule in Outlook to forward any blocked email on to spamdetector.update@verizon.net, because we have to be part of the solution, not the problem.
Please don't do that. The correct email address for messages that should have been caught but were not is spamdetector.notcaught@verizon.net
The address you have there is for messages that were marked as spam that should not have been, meaning you will be telling them that the spam is not spam.
I used to use spamdetector.notcaught@verizon.net to report spam and it seemed to work to reduce the amount of spam that I got, sometimes to 0 for long periods of time. Now it doesn't seem to work to send spam to that address any more and the amount of spam has increased enough to make sending the messages one-by-one not practical due to the time involved. None of my other e-mail providers has had any such problems with detecting spam--just Verizon for the last several months.
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