Just moved our company website to new host. Now email sent from the new server is being blocked with status code 571. I've submitted the whitelist form a couple times and gotten the same response saying I need a reverse DNS pointer. I have a reverse DNS pointer. I sent email to email@example.com as was suggested in the whitelist reply, but got no response.
Now starting to get customer complaints from people who have verizon.net email addresses because they are unable to receive our password reset emails and other emails related to managing their accounts with us.
I see you have resolved this for others here on the forum -- how can we resolve this so that your customers can get the emails they request from us?
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.