I have my TB 24.6.0 all set up, but it wont send or receive any messages unless the FireWall in my
Verizon DLS modem/router is set to low. Is there any way to get around this?
I took a look at the FW custom settings - I was thinking of creating a rule to allow my Verizon email to pass through. But, I have know idea what the settings should be.
I have seen some other postes relating to a simular situation with email problems and the verizon DSL
modem - so, Im guessing my issues might be an ongoing problem.
Thanks in advance for any help.
I spent the better part of an hour on the phone with a Verizon rep. she did a screen sharing with me and
did confirm that I had already done the set up in Thunderbird with the correct settings - then she informed
me that as she was not familiar with Thunderbird, she cold not fiqure out why I was unable to send or receive.
Later in the evening, I did a chat session and found some rather disapointing informatiion - I was informed
that Verizon email does not usually work with Thunderbird with the FW set to high as it is a POP account.
The rep then said that modems do not work well with POP accounts - I informed her that for the past 3 years I have been using my Earthlink account which is also a POP account with no problems. She then
changed her previous statement to say that it all depends on the modem.
She then asked if I wanted to speak with a Premium Tech support - I told her that I did not want to have to
pay for tech support and that I should not have to being that I was a Verizon DSL customer.
She also stated that Verizon suggests not to use Thunderbird as an email client as it will not work with a modem - I asked where it says that on the Verizon web site - she said it does'nt, then I asked - then where
is it that it is suggested - no reply came - I ended the chat session.
The rep. in the early phone call did not make any mention of this. During the chat session I was also informed that I could use email with Outlook or Outlook Express and it would work with the modem with the FW set to high. I told her I have a Mac and I was not going to pay nearly $300 for the software to get Outlook - like she really cared.
So, it would seem that Verizon is working with Microsoft and supporting Outlook and nothing for Mac.