An Accepted Solution is available for this post.
Tool Not Available When Trying to Change My "Online Experience"
mmkillough
Newbie
‎06-06-2013 03:42 AM

I've been trying to change my "Online Experience" with Verizon for a few days.  Currently my emal is through Yahoo Verizon and I want to change it to Verizon.  I've done all the prep steps but when I got to my profile and choose to "Change my online experience" I got through the questions but it gets to the point where it's supposed to implement the change and I get an error message that that "The tool is unavailable".

Does anyone know how I'm supposed to make this change and actually have it work?

I'm completely frustrated and haven't had the time to call in and talk to a technician and thought I would check here first.

Thanks,

Myra Killlough

0 Likes
Reply
2 Replies
An Accepted Solution is available for this post.
Re: Tool Not Available When Trying to Change My "Online Experience"
mmkillough
Newbie
‎06-06-2013 04:08 AM

I tried some of the  things I found in another forum post but when I go to the "Yahoo Member Center" there is no option to Unlink my Account.  Here is what I see

image

Thanks,

Myra Killough

0 Likes
Reply
An Accepted Solution is available for this post.
Re: Tool Not Available When Trying to Change My "Online Experience"
mmkillough
Newbie
‎06-06-2013 05:44 PM

I tried some of the  things I found in another forum post but when I go to the "Yahoo Member Center" there is no option to Unlink my Account.  Here is what I see:

image

0 Likes
Reply