Transfer of the account --- I lost my e-mail and Internet connection

[Beech_Tree]

I wanted to transfer our residential DSL account that was under my husband's name to me. They told me that I could keep my old Verizone-mail account, but when they did the transfer, my e-mail account got disconnected. Moreover, presumably since I have the same e-mail address as my 'new' address, I can't seemto activate my internet. Now I've been without an e-mail and Internet for the last several days. I called the 1-800 number > 10 times, spent hours, and still no one fixed it. This is crazy!!! Can anyone help?

[ElizabethS]

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.

Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.

To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".

Please keep all correspondence regarding your issue in the private support portal.