Unable to Sync Newly Added Verizon Email Accounts to Microsoft Surace 3 & Surface Pro 3 Devices.
dexman
Community Leader
Community Leader

A few days ago, I had to factory default my Microsoft Surface 3 to clear up a problem with a 3rd party app.

Once the reset was complete and I tried to re-add my Verizon Email accounts to the Windows Email app, I discovered that the S3 could not sync to Verizon. The S3 just sat there trying, but eventually gave up after a protracted wait.

In the past, Microsoft has sent incorrect Incoming and Outgoing settings for Verizon Email accounts and I have had to make corrections after an initial error was generated. Those errors came quickly after the first sync request went out. Now the wait before the timeout is quite long.

The latest default settings being sent by Microsoft for Verizon accounts points to yahoo servers. This may be correct somewhere down the road, but, per my last call to Verizon customer service the following settings are correct...

Incoming:

pop.verizon.net:995:1

Outgoing:

smtp.verizon.net:465:1

These settings have been confirmed by Verizon and they work fine in my Samsung Galaxy S4 as well as my Microsoft Surface Pro 3 for existing Verizon Email accounts. That is....for Verizon Email accounts already on the Surface Pro 3....the above settings are fine. The SP3 can sync properly and I can access Email. If I try to add another Verizon Email account to either device, I cannot sync to the new Email using the same settings as the exisiting Email accounts on the SP3.

I can access my Emails on both devices by going to Verizon's webpage.

I have reached out to both Verizon Customer Service and Microsoft Customer Service and...as I thought might happen, Microsoft and Verizon are pointing fingers at each other and I am being ping-ponged back and forth between both companies. I also have a question posted in the Microsoft Community Forum.

So, in a nutshell, the known correct server settings work fine for already present Email accounts, but do not work is you try to add Verizon Email accounts.

The error message displayed on the S3 & SP3  is as follows:

"Attention required

Something went wrong

We're having problems downloading messages. Try again later.

Error code: 0x80048830"

0 Likes
Re: Unable to Sync Newly Added Verizon Email Accounts to Microsoft Surace 3 & Surface Pro 3 Devi
kh-gary
Moderator Emeritus

Hi dexman,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases." You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe." Please keep all correspondence regarding your issue in the private support portal.

0 Likes