Unable to get whitelisted

We can't respond to clients with verizon.net accounts. This morning it was a government agency that contacted us.   I've tried to get us white-listed at least six times per the bounced back email instructions and have not received a response.  Anyone know how best to proceeed?

Re: Unable to get whitelisted
Moderator Emeritus

Hi ptexas,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

Re: Unable to get whitelisted
Customer Service Rep


We have closed your private support thread, due to no response. Feel free to make a new thread anytime you need our help.

- Jose_VZ