Unable to reach POP server from Time Warner cable
sbhtax
Enthusiast - Level 3

For over a week, I have been unable to access my email server using my home Time Warner cable through outlook. My settings have not changed and I can access webmail. Has anyone had this problem and has anyone been able to find a solution?

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1 Solution
sbhtax
Enthusiast - Level 3
Error was corrected by Verizon advanced support all OK.

View solution in original post

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23 Replies
NotHappy310
Newbie

Same problem here in LA.  

Time Warner customer.  Driving me crazy.  Been on w/ tech support and swtiched all over the world, and still not fix.  

What the heck is up with Verizon's email and website?  The forums are overflowing with people who are having similar problems trying to get their email.  

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intelleq123
Newbie

Finally, after lossing access to my email via Outlook it finally working again.  I took taxman23's advice and didn't get off the phone with Verizon HSI support until they agreed to put in the request to remove my IP address from the PBL Blacklist.  Now hopfully TWC doesn't change my (Dynamic) IP address and I have to go through this all over again.

For those interested the Verizon support number is: 800-837-4966

Hopefully the Verizon moderator, LawrenceC clues in the people answering the support calls.  I had to evelate this to a second supervisor before I got any action.

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HeidiHop
Newbie
Same problem here in Los Angeles. Can't get verizon email using my home TimeWarner internet connection using outlook or windows live mail. Started Sept 17, 2014. A friend having same problem. Umpteen calls to verizon to no avail. Asked them to whitelist my IP address, they said no guarantees and in fact, it is still not working. Any suggestions??
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jonlepel
Newbie

Spent 3 hours on the phone with Tech support. After being transferred to 4 different departments and them doing a "screen share", and all trying to do that same things, they decided to open a ticket. So, we will see, but I will post the results shortly. They say they will call you within 24 hours.

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jonlepel
Newbie

Well, just reporting back. Still no calls and still no resolution. I got on the phone AGAIN, spend an hour watching them screen share and go through all the exact same motions all with insisting that they escalate this up. Finally they did but the supervisor had to call me back. That was about a week ago. Still not access to email while on the TWC network. So frustrating dealing with these folks. I'm going to start charging for my time spent dealing with this issue.


@jonlepel wrote:

Spent 3 hours on the phone with Tech support. After being transferred to 4 different departments and them doing a "screen share", and all trying to do that same things, they decided to open a ticket. So, we will see, but I will post the results shortly. They say they will call you within 24 hours.


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GreggRN
Newbie

I have had the SAME problem...receiving the same ZERO results from Verizon.

If someone from Verizon is out there...PLEASE HELP!


@jonlepel wrote:

Well, just reporting back. Still no calls and still no resolution. I got on the phone AGAIN, spend an hour watching them screen share and go through all the exact same motions all with insisting that they escalate this up. Finally they did but the supervisor had to call me back. That was about a week ago. Still not access to email while on the TWC network. So frustrating dealing with these folks. I'm going to start charging for my time spent dealing with this issue.


@jonlepel wrote:

Spent 3 hours on the phone with Tech support. After being transferred to 4 different departments and them doing a "screen share", and all trying to do that same things, they decided to open a ticket. So, we will see, but I will post the results shortly. They say they will call you within 24 hours.



I have had the SAME issue and receiving the SAME zero results.

Does Verizon even read these boards??

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intelleq123
Newbie

TWC changed my IP address once again and the new address is on the Spamhaus Policy Block List so once again I'm on the phone with Verizon support to get my new IP address removed so I can get access to my Verizon email using Outlook.  Hopefully 3rd times the charm but who knows.  

Apparently the entire block of IP addresses starting with 107.184 are being blocked.  I reported this to Time Warner and go it elevated to their 3rd level support and the individual I spoke to seemed to understand the problem and assured me that something would be done to fix it but as usual nothing has been done.

So here I sit on hold with Verizon support being transfered to the fifth person in the last 45 minutes.  

{edited for privacy}



Outbound Email Policy of Time Warner Cable/Road Runner for this IP range:

It is the policy of Time Warner Cable/Road Runner to share with other entities lists of our dynamic IP address space. While Time Warner Cable/Road Runner does not currently forbid customers from sending out mail directly from such space, it recognizes that others may wish to refuse mail from such space, and so Time Warner Cable/Road Runner makes that space known to others to facilitate their enforcement of their policies. Customers finding their mail refused by others due to a PBL listing should send their outbound mail through the outbound mail server designated for them.

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tns2
Community Leader
Community Leader

As far as reading these boards.  NOT REALLY.  Most of the forums are peer to peer only.  Only the Verizon admins for the forums read most of the board.  You should be contacting them directly using one of the CONTACT US options,but not the forums which are also listed there.  Most basic one of the contact us options is always 1-800-verizon.

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mattcar
Newbie
I got my problem fixed! Thanks for everyone's help on this board. I had to specifically ask that a repair ticket be done to whitelist my IP and also did the whitelist page. Told a friend of mine who works for time warner that Verizon blacklisted all of twc's IP addresses. He was wondering why they were having so many service calls related to their customers not being able to access Verizon email servers. Not sure if nationwide but definitely impacted buffalo NY. They had no idea what had happened.
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Funcnotech
Enthusiast - Level 1

Thanks Taxman!  At your advice, I asked my IP be white-listed, but the Tech said that solution was valid only for Int'l (non-USA) customers with our problem... he wanted to ck with 2ndary support and we parted ways.  Now, I just received a flood of all my emails dating back to 9/17 into my Outlook inbox!  Looks like my issue is resolved... as if by magic.  I am also a KeepMyEmail customer (email only... had to leave the FIOS neighborhood) now with Time Warner.  My Android sent/received verizon email only when using 4G (not ANY Wifi).  Since 9/17, I worked with about 8 Techs... I could only get a couple of them to listen to me.  One of my calls concluded with the Tech insisting that they only support Webmail... she gave me the number to Dell. WOW. 

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mattcar
Newbie

I am unable to access the verizon email servers using time warner internet home wifi network since Sep 2014.  Are all time warner IP addresses currently blacklisted? 

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mprince2
Enthusiast - Level 3

I'm having the same problem as mattcar. I cannot access my verizon pop servers while connect to my TWC internet. I'm hoping I can get this resolve from a verizon agent on this forum as the customer support via phone is completely clueless about this issue.

Please message me Verizon support.

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sbhtax
Enthusiast - Level 3

See my post. See limarie's post as well.

I called tech support and asked them to research the Verizon email server problem. I then asked them to set up a repair ticket to check my IP ( I gave it to them)address to see if it was restricted. If so, please have them release the restriction. The repair ticket was attached to my account and I was able to monitor its progress. After 24 hours the repair ticket status indicated IP address was clear. My email was then back to normal. No settings on my computer needed to be changed. Don't let the Verizon reps tell you they can't do it. If they do, ask for a supervisor. Don't get off the line until you have the repair ticket number.

To find your individual IP address, type in "what is my IP address" in the address bar of your browser. (omit quotes).

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limarie1
Enthusiast - Level 3

No no NO NOOOOOO...not again! This morning I have no email access from my home (TWC) network. Webmail is fine. It times out and a I got a "verizon POP server not responding" message.

Is everyone else who got their problem solved still up and running?

I can't deal with this again...

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alan241
Newbie

This must be a general problem and it sucks big time.  My wife and I were in Canada over the weekend and both of our Android phones (Samsung and Motorola) would not get any email messages over WiFi (we didn't want to use roaming because of the data charges).  I assume that this is because of the IP issue.  I don't understand why this exists given lots of people travel and they want to use WiFi for email.  Both my Yahoo and Gmail accounts worked fine as they are web-based services.  I wonder how people who travel for business constantly deal with this issue.

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limarie1
Enthusiast - Level 3

Just spent an hour w/Tech Support; they traced my whole story back through the repair ticket, which shows that the problem is solved, and the poor support guy was completely stumped. He tried, but had no more ideas. I'm done. Hello gmail...

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mattcar
Newbie

My father-in-law has the same problem.  He can access his verizon email through outlook at his business which has verizon fios but he can't access it from home where he has time warner.  Can't do it through his iphone or ipad either, unless he disconnects from his home wifi and uses his phone network. This has been going on for a few weeks now.   I've called time warner who said it was verizon's problem and I've called verizon three times now, upgraded the time warner cable service, and purchased a new modem/router, with no success.  I guess I'll try and call verizon again. 

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sbhtax
Enthusiast - Level 3
It is definitely a Verizon problem. You must reach someone in technical support and have them send a trouble ticket to the email server department. they need to release the IP address from any restrictions. This is what I did, and it was fixed in 24 hours. You must tell them your IP address.
tns2
Community Leader
Community Leader

Do you use the YAHOO Verizon interface?  if so see post about adding @verizon.net to your userid.

http://forums.verizon.com/t5/Verizon-net-Email/YAHOO-PORTAL-CHANGE/td-p/752929

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sbhtax
Enthusiast - Level 3

No. I use Outlook 2013

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