Unable to reach POP server from Time Warner cable
sbhtax
Enthusiast - Level 3

For over a week, I have been unable to access my email server using my home Time Warner cable through outlook. My settings have not changed and I can access webmail. Has anyone had this problem and has anyone been able to find a solution?

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1 Solution
sbhtax
Enthusiast - Level 3
Error was corrected by Verizon advanced support all OK.

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23 Replies
sbhtax
Enthusiast - Level 3
Error was corrected by Verizon advanced support all OK.
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sydneyrachel3
Enthusiast - Level 1

I've been experiencing this exact problem for a week and had endless calls with verizon with no problem.......please can you advise what they did??? Thanks!! 

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sbhtax
Enthusiast - Level 3

I called tech support and asked them to research the Verizon email server problem. I then asked them to set up a repair ticket to check my IP ( I gave it to them)address to see if it was restricted. If so, please have them release the restriction. The repair ticket was attached to my account and I was able to monitor its progress. After 24 hours the repair ticket status indicated IP address was clear. My email was then back to normal. No settings on my computer needed to be changed. Don't let the Verizon reps tell you they can't do it. If they do, ask for a supervisor. Don't get off the line until you have the repair ticket number.

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