Unable to unlock verizon/yahoo email or reset password
LarryC99
Enthusiast - Level 2

My email account got locked while traveling abroad on Jan 1, 2018. I contacted both Yahoo and Verizon customer support but have not been able to resolve this issue. I believe that my yahoo email account is served by Verizon as attempts to unlock the account from Yahoo site always takes me to Verizon login page. Unfortunately, the Verizon site has no means to proceed with account unlock after yahoo texted security key to reset the email account.

I found several forum users had similar Verizon/yahoo email issue since 12/17/17. My first contat with Verizon Customer Service on Jan 2nd had confirmed my yahoo email was served by Verizon via remote desktop to my PC but he was not able to fix it and asked me to contact Yahoo. Unfortunately Yahoo Customer Service repeatedly instructed me to contact Verizon for my email issue. Its web page to reset password or unlock account continue to display both Verizon and Yahoo logo.

I tried contacting Verzion Customer Service again on Jan 12th but unfortunately still resolve this issue. Your help to resolve this issue is greatly appreciated as this yahoo email account was by primay email for past 20 years.

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LawrenceC
Moderator Emeritus

Hi alemaps,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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jmgiles1
Newbie

I am also unable to login to my verizon/yahoo email. I need help ASAP!

Please escalate this to an Agent.

Thank you

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LawrenceC
Moderator Emeritus

Hi jmgiles1,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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DMACK100
Newbie

Same issue. I CAN receive my verizon.net emails via Outlook using
incoming.yahoo.verizon.net

 BUT, cannot login with a browser. The yahoo login is ok with the verizon.net email, but won't take my password. I have tried several verizon.net emails & get the same result. I know my password(s) are correct, but pressing the link "forgot password" gets nowhere. Verizon support online was no help.

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kh-gary
Moderator Emeritus

Hi DMACK100,

Please try the following troubleshooting steps:

Login to Verizon.com, click on where it says HI and your name to go into the Profile for the Verizon.com website. Go down to Security then Change Password and change the Verizon Password from a Password that DOES use a Special Character to one that DOES NOT… Then log out and back in confirm that the password change has worked and then go to the Verizon.yahoo.com website and login.

Please reply here to let us know if this corrected the issue. Thanks!

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TroyP1
Newbie

Outlook stopped sending and receiving last week. Can't get any messages. Can't long on to yahoo.com saying my password is not valid. When trying to reset it provides someone else email address to recover password from, but have no idea whos email address that is. HELP!

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LawrenceC
Moderator Emeritus

Hi TroyP,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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LawrenceC
Moderator Emeritus

As this thread is now over two years old, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

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