Unable to whitelist IP/domain

[JLC6]

Hi,

Hopefully this post gets seen by Verizon support or a Verizon employee...

I administer an email server for a company that is having issues sending to a verizon.net email address, the NDR report specifies that our IP has been blacklisted with Verizon.

Given that we are not listed on any RBL's, have a separate 1-1 NAT for our email traffic, and have a valid RDNS record, I assume this was just a mistake.

So I submitted a whitelist request at:

http://my.verizon.com/micro/whitelist/RequestForm.aspx?id=isp

and get a response that our IP will not be whitelisted...the exact message is:

"Your IP has been blocked because of spam issues or because your ISP indicates that it is dynamically assigned

 No Reverse Hostname associated with your IP address."

We have a static address with Time Warner, an actice/valid RDNS/PTR record resolving to our domain's MX record IP, and have never had any sort or spam issue.  Resubmitting the form gets the same canned response.  I tried replying to the rejection email but have not heard back and I'm not even sure if whitelist@verizononline.net is a monitored email address.

I have seen this issue resolved on this forum in this post:

http://forums.verizon.com/t5/Verizon-net-Email/Can-t-whitelist-IP-domain/td-p/635809

So I'll give it a shot.

Thanks...

[KaLin · Accepted solution]

Your issue has been escalated to a Verizon agent. Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board. you will find a link to the private board where you and the agent may exchange information.

To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.

[kspen1]

I am having this same exact problem for IP 23.239.31.193.

The previous owner of this IP apparently got it blacklisted.  Two years later, our provider assigns this same IP to our mail server.

Mail from our server is accepted by every provider except for Verizon.  I have spent hours on the phone but no one at Verizon will even put me in contact with the appropriate department in order to discuss whitelisting my mail server IP.  In fact, no one seems to even know what department handles the Verzion.net mail server.  One support person told me the entire system is automated and there is no department to forward me to.  Competely absurd and unacceptable.

My business also uses Verizon for our cell phone service.  We are considering cancelling all of our Verizon contracts over this.

Can anyone at Verizon help me get this IP white listed so that we can email our customers that use verizon.net email addresses?

We are not spammers.  We are a legitimate company in the United States.  We have a secure mail server with valid DNS records (SPF, DKIM, MX, A, etc) for our mail server.  We've had no trouble whitelisting this IP with much larger companies/email service providers.

Help?

[ElizabethS]

Hello kspen

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.

Please go to your profile page here on the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.

To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".

Please keep all correspondence regarding your issue in the private support portal.

[RonelleIce]

Hi

We found that our server IP's have been blocked by your anti-spam system. As suggested in the delivery failed notifications, we have completed the whitelist form on your website. The IP address concerned is a static, assigned address and there is a valid reverse DNS entry. We try to keep our network free from abuse, thus we would like to determine what is causing these blocks. Does your system automatically block IP addresses or would you be able to provide us with either mail headers or logs that will help us address this matter.

Could I ask that this is escalated to someone that can resolve the issue? None of our users can send mail to Verizon.net domain.

[ThiaB]

Hi RonelleIce,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

[GeekMaster]

Hi,

The mail server I run is unable to send messages to Verizon addresses. I have submitted the whitelist form and received a generic response that indicated that the server is associated with spam (which it never has been while under my administration). I would really appreciate some help resolving this issue. Thanks

[LawrenceC]

Hi GeekMaster,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

[Verizon_Support]

Hello JLC,

We're glad to hear the emails are able to get through now. If you  ever need anything else, please let us know in a new public thread.

Thank you,
-Jeramy

[Rhye]

Hi,

I also have exactly this problem, and have been through the same frustrating cycle of submitting the whitelist form and receiving the automated denial with no useful information.  I also have a static IP address, a valid reverse DNS entry, and have found no indication of any "spam issues".

Could I request the "Escalated to Verizon Agent" response ASAP, please, so we can try and work out why I and my hosting customers are unable to e-mail anyone using Verizon as a provider?

Thank you.

[KaLin]

Rhye,

Your issue has been escalated to a Verizon agent. Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board. you will find a link to the private board where you and the agent may exchange information.

To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.

[Rhye]

Thanks for the private support - now resolved.

[Verizon_Support]

You're very welcome! 

Best,

Art

[VerizonWhitelis]

My provider and I have tried on mulitple occasions over several weeks to get my domain unblocked. We have completed and submitted the questions at http://www.verizon.net/whitelist multiple times with no results and no feedback.

This is getting very, very frustrating and should not be happening. Why can't I get Verizon to no reject my emails? Must I file a complaint with the FCC? Must I contact my Congressman? Must I write a letter to Mr. McAdam? What can I do to get something as simple as Verizon not rejecting my EMails. Right now, I am beside myself and would very much like to talk to someone!

[KaLin]

VerizonWhitelis,

Your issue has been escalated to a Verizon agent. Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board. you will find a link to the private board where you and the agent may exchange information.

To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.

[sidsira1]

Hi,

Echoing many previous posts on this topic, I am unable to successfully whitelist one of my mail servers' IP addresses using the online whitelist functionality.  I have submitted a request using:

http://my.verizon.com/micro/whitelist/RequestForm.aspx?id=isp

and receive the response that the IP will not be whitelisted:

"Your IP has been blocked because of spam issues or because your ISP indicates that it is dynamically assigned

 No Reverse Hostname associated with your IP address."

The IP address concerned is a static, assigned address, there is a valid reverse DNS entry, and I am not aware of any "spam issues" at all. 

Could I ask that this is escalated to someone that can resolve the issue?  None of our users can send mail to Verizon.net domain.

Thank you.

[LawrenceC]

Hi sidsira,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

[Verizon_Support]

Hi Sidsira,

           We are showing that the IP has been whitelisted. Please let us know if you have any additional questions.

-Adam_VZ

[Verizon_Support]

Due to multiple failed attempts to reach you we will be closing this private support case.

If you need further assistance with Verizon service feel free to send us another post.

Thank you,

 
^Matthew

[Johnstone1]

I'd like to echo others in this thread by saying I have not been able to get our companies email server whitelisted for the past weekm despite several submissions of the whitelist form -- including one by one of our customers who is also a Verizon customer,.

We have RDNS and a static IP address in place (always have), but we have not heard anything from Verizon.  It would be most welcome if someone could contact us as our stores are losing business by not being abkle to send to Verizon customers.

Many Thanks

[LawrenceC]

Hi Johnstone,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.