Unable to whitelist server

This is a last ditch effort to reach a human being at verizon that actually knows something about managing a mail server.

I am the administrator for a server that is getting bounced emails trying to send to verizon.net emails.

I have attempted the whitelist form many times and keep getting "Your IP has been blocked because of spam issues or because your ISP indicates that it is dynamically assigned"

I have attempted to communicate with technical support (collosal waste of energy and time... i was actually told to contact my computer manufacturer... are you seriously kidding me here verizon?!)

I have attempted to email any contact address... no responses.

So here I am with one final last ditch attempt before I blacklist verizon servers from my customers.


Re: Unable to whitelist server
Moderator Emeritus

Hi flyingchipmunk,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.