Verizon Blacklist

[niiDavid]

Our IP address subnet has been blacklisted by Verizon and I've been attempting to get it delisted for months now, but the Whitelisting team is entirely unresponsive and are uncapable of providing support. I also reached out to your NOC ARIN contact and haven't heard back from the Whitelisting team -- that was about three months ago.

Here is the message we are receiving when attempting to send to any Verizon email address:

571 Email from xxx.xx.xxx.xx is currently blocked by Verizon Online's anti-spam system. The email sender or Email Service Provider may visit http://www.verizon.net/whitelist and request removal of the block.

After filling out the whitelist request form, I ever so promptly receive the following message within an hour:

Your IP has been blocked because of spam issues or because your ISP indicates that it is dynamically assigned

I've replied from various mail servers, including our own and Gmail's, and never hear back in regard to my response to this message. Naturally the Whitelisting team refuses to acknowledge my responses nor call me at the numbers I provide in them.

This is unacceptable and at this point our recommendation to our client is going to have to be to switch to a responsive provider such as AT&T. I've also chatted in and called in and get no where because none of the normal customer support representatives seem to even understand what a blacklist is, let alone understand Verizon's apparently self-managed blacklist.

Please advise on what we can do to correct this promptly; else, we will need to start advising our clients of Verizon's inability to maintain a functional mail platform and set of procedures and advise that they take their business away from Verizon. Thanks in advance.

[LawrenceC]

Hi niiDavid,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.