Hello, my host is InMotion, they advised me to contact you. Emails from my IP/domain are being blocked by Verizon. This has happened before and I was able to request a whitelist block removal which was successfully done. This was shortlived and the block returned. This latest round has been going on for over a month and I'm stuck in a loop of filling out the Verizon Whitelist Block Removal Form to continually being told I'm not removed. Inmotion states they have "confirmed that the server's hostname and PTR record are correct and have been updated from the initial generic setting, that the mailing IP reputation for the server is not in poor standing, that the domain landlcollectables.com has all necessary email authentication records required by email comanies, and that there is not a large number of emails being processed through the server either through an email account or through scripts running on the account. This concludes the general requirements for emailing provided by major email companies. There is currently no indication on the server that you are spamming and the normal authentications required are in place.". I would like to be able to contact our Verizon email customers. What needs to be done?
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.