Verizon Classic Webmail Migration to Verizon Message Center
Lorena_VZ
Contributor - Level 1

I wanted to take the opportunity to respond to your concerns regarding Verizon Email.

Migration from Classic Webmail to New Message Center

Verizon introduced Verizon Message Center over 12 months ago to Classic Webmail customers by presenting a “Go to New Email Version” link within Classic Webmail. We wanted to give you the opportunity to check it out and become familiar with it before we began migrating customers to it.  The customer migration will take place over the course of 2011. Once you have been migrated to Message Center, the Classic View link will be removed. We believe that you will ultimately be much happier with Verizon Message Center.

Verizon Message Center is a more feature rich application than Classic Webmail. It offers the following new features:

  1. Powerful Calendar
    1. Easily create and manage calendars for each of your family members
    2. Import calendars from friends/family
    3. Share your calendar with friends and family
    4. Subscribe to popular sports, holiday calendars
  2. Manage all your email accounts within Message Center
    1. PoP or import your non-verizon.net email into Message Center
    2. Filter and/or manage emails from multiple email accounts in your Message Center inbox
    3. Leverage Verizon’s powerful SPAM filters tools, filters and email blocking features to avoid unnecessary email
    4. Easily setup email distribution lists to send emails to contact groups

    3. Customer can change/adjust all their email settings and never leave Message Center

      1. Vacation Reply
      2. Forwarding
      3. SPAM Detector
      4. Signature

If you uncover issues or bugs, please continue to post them to the Verizon Forum and we will correct them as quickly as possible.

Thank you again for you business!

114 Replies
Justin46
Legend

Kerry,

Yes it does. Unfortunately we need someone with more knowledge of smart-phones to jump in here, but.....

As I said, I have just gotten my first smart-phone and am just starting to learn this stuff, but with the email app on my Android, while not having a true "delete all" button (at least that I can find), I can select whichever emails I want to delete and then delete all of the checked ones at once. The IPOD touch email app doesn't even have that capabilitiy huh?

Next I tried using the browser function on my Android, and tried to go to webmail.verizon.net. Wherever I wound up, it did not look at all like the webmail interface on my PC, it looked more like the Android email app. But wherever or whatever it was, I had no issue with viewing messages there either, no tabs, etc. So obviously I am going to be absolutely no use at all on this, sorry..... Smiley Very Happy

Wish I could help.

__________________________________
Justin
FiOS TV, Internet, and phone user
QIP7232, QIP7100-P2, IMG 1.9A
Keller, TX 76248

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zvalueman
Enthusiast - Level 2

Fair enough, Justin.

Verizon chose to force this new style of pages and I have explained why it is unacceptable.   I hope that someone can view and fix the problem or give us back the older and totally usable interface.

Congrats on your Android.    Unfortunately, it doesn't help us Apple I-whatever users one bit.

Thanks for your attention.   Hope you can pass the issue along.

Kerry

robertereed
Enthusiast - Level 1

There was a reason I ignored the requests to change.  I previewed the new system and it sucks!  Then you nicely asked if I wanted to change and I said no and you changed me anyway!  Repeat, the new e-mail interface sucks!

Justin46
Legend

Lorena,

I understand that Verizon want to get all of the webmail users migrated to the New interface. But you are really, really making some folks mad by not addressing some of the legitimate issues before forcing them to migrate.

For example, what about the issue of not being able to send plain text messages from the New interface? For some people that is critical, there are sites that just will not, under any circumstances, accept HTML format emails. And it appears to me that some of the other usability issues need to be addressed to before anyone else is forced to migrate (and really, you should re-think the no-return to Classic policy for now until you address some of these issues). There have been plenty of comments and complaints made here in the email forum as well as the Ideas area, so I think you and your staff should have a very good idea of what needs to be done, and done soon.

All of that new functionality may be great, but if we cannot do the basic functions we need to do, your New webmail interface with all of those functions is useless to us (actually worse than useless, because it forces users to try to find some other solution, which I think you would agree is bad for them and bad for Verizon).

Please listen to your customers NOW!

__________________________________
Justin
Verizon FiOS TV, Internet, and phone
QIP7232, IMG 1.8, Build 02.54
Keller, TX 76248

yux
Newbie

I agree with the girl who wrote the complaint abour your "forcing" improvements for which many people are not ready. Your old system was not exactly perfected. I am trying to speak for the millions of elderly people who want to use email to send and receive "simple" messages, and get lost in the jungle of complexities. I had a simple specific question. Why was there no scroll column on my email? Couldn't get a "specific" answer. Pathetic.

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Lorena_VZ
Contributor - Level 1

Dear Justin,

We are working to offer Plain Text. Please expect to see it come out this summer. Thank you for your patience.

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Buffy3
Enthusiast - Level 2

Just wondering if there is any progress on offering plain text?  It is the end of July which is summer here on the east coast of USA or are we waiting for summer down under :0

Justin46
Legend

@Lorena_VZ wrote:

Dear Justin,

We are working to offer Plain Text. Please expect to see it come out this summer. Thank you for your patience.


Lorena,

Thanks much for the update. Very good news!!!!!

__________________________________
Justin
Verizon FiOS TV, Internet, and phone
QIP7232, IMG 1.8, Build 02.54
Keller, TX 76248

Lorena_VZ
Contributor - Level 1

Justin,

We are enhancing Verizon Message Center in response to all the constructive feedback provided on the Verizon Forum.   We are looking into the feasibility of offering Plain Text  as well. 

We rely on the VZ Forum, Customer Feedback emails and issues raised in the customer support centers to drive enhancements/changes to Message Center.

Please also know that we did conduct Alpha and Beta trials and made Message Center available on a trial basis since March 2010.

We appreciate your feedback and patience as we work to improve the Verizon Message Center experience.

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Justin46
Legend

@Lorena_VZ wrote:

Justin,

We are enhancing Verizon Message Center in response to all the constructive feedback provided on the Verizon Forum.   We are looking into the feasibility of offering Plain Text  as well. 

We rely on the VZ Forum, Customer Feedback emails and issues raised in the customer support centers to drive enhancements/changes to Message Center.

Please also know that we did conduct Alpha and Beta trials and made Message Center available on a trial basis since March 2010.

We appreciate your feedback and patience as we work to improve the Verizon Message Center experience.


Lorena,

Thanks for the reply. I highlighted "constructive feedback" because you surely do get a bunch that is not "constructive," such as all of the ones that just say "it sucks" etc. But there have been some very constructive ones that I think really do deserve some attention on your part.

And honestly, would it really cause that big of an issue for Verizon to offer those who want to go back to Classic that option for a while? I still have Classic available to me, as long as you still offer it to some it seems you could offer the option to all while you enhance the New version to address concerns. Just a thought....

__________________________________
Justin
Verizon FiOS TV, Internet, and phone
QIP7232, IMG 1.8, Build 02.54
Keller, TX 76248