Verizon Domain Account
doylemb64
Newbie

We terminated our verizon residential when we moved in March but retained our email accounts by paying the annual domain service fee.  Last Tuesday, I stopped receiving emails.  I can send, access, etc.. but have not received an email in over a week.

We have called Verizon at least 7 times and have spent hours on the phone.   The domains support desk says they can see the account but then transfer us to another number to get it unlocked and then those people say they can't help us without our residential phone number which was terminated in March.  We must have talked to twenty different people so far and the only people that get the issue can't help us - it's another departments responsibility.

My husbands account works just fine.  I have already sold my verizon stock and established a gmail account based on this experience but am completely perplexed.  I tried logging into the keepmyemail.com service but it doesn't recognize my account even though it still works to log into email via yahoo.

Anyone else have this problem?  Definitely won't be using verizon at my new place.

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LawrenceC
Moderator Emeritus

Hi doylemb64,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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