Verizon Email Servers not being able to send/receive email through pop servers question
ajaffrey
Enthusiast - Level 3

It would really be nice if Verizon would address the email issues on their Announcements page

(https://www.verizon.com/support/consumer/announcements?CMP=DMC-CVZ_ZZ_ZZ_Z_DO_N_X00360)

But nothing...

I have read countless posts on the forums regarding not being able to send/receive email through pop servers.  It's ridiculous that we have to log into netmail.verizon.net just to get email!  And the problem seems to be getting worse for me. 

  1. Two weeks ago my husband commented that his verizon email was not downloading on his iPhone (via the email app) while at work on his cellular data.  As soon as he came home and was on wifi, it downloaded.  That's when I looked at the forums here saw that people were having email problems.
  2. I tested it out on my iPhone and the same thing happened.  When on the cell phone's data it won't download, says my user name and password is not correct.  Then as soon as I connect back to wifi it works.  Really, really strange.
  3. I conacted Verizon support.  Took me half an hour to explain the above so the person actually understood my problem - she said, they were having problems and would be resolved in two days.  It's been over a week.
  4. My popmail still worked via live.com, but yesterday that stopped working too.  So, now the only way to get email is via computer on netmail.verizon.net. 

Not a happy customer!

37 Replies
reyahtbot
Enthusiast - Level 1

Worse than worse.  I'm surprised you can even get to your Verizon email via netmail/webmail.verizon.net.  The first time I logged in late last week they forced me to AOL (same email address), but my spam which was outrageous before now tripled so I killed my AOL (@verizon.net) email account all together.

Unfortunately, I was forwarding my @verizon.net emails to my Gmail account becuase at least Google knows how to catch spam and put it in it's place.

The problem now is.  I no longer have an @verzion.net email account on AOL, OR at Verzion, and I can no longer access it or several sub-accounts that I have using the normal verizon.net login.

BUT, I'm still joyfully getting my @verzion.net emails forwarded to me.

Uhggg!, I killed the account and can no longer access it so it looks like I'm stuck getting Verizon emails for life unless I can get someone at VZ to fix it.

I pretty much know that this will be impossible because I still get emails set to my very, very, very old @gte.net email account that Verizon had no clue about how or why, but mysteriously knew about it and all of my sub-accounts when they forced me to **bleep**, Oooops, I mean AOL.

Not a happy customer.  I can only imagine how much more fun this will get shortly when Frontier takes over.

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ajaffrey
Enthusiast - Level 3

Thankfully in Virginia we haven't been pushed to AOL email.  That sounds like a nightmare.

I just spent at least an hour on the phone with Verizon support and it's ridiculous.  They say that it's a problem with my phone's settings and I need to turn on the setting to be able to download email while on cellular data.  I told them it is turned on, that it's a global setting and in fact, I have five other email addresses (live, msn, google) that download on cellular. It's only verizon that doesn't. 

Then he said that it's my email settings on Verizon.  So I ask them, why then does it work on wifi and not cellular, does it need different settings?  He says no.  So then I ask, why do you need to check my settings?

He is so confused and keeps putting me on hold.

No resolution.  I asked for someone higher up to talk to - preferably support in America.  I got the guy's manager.  The manager made me repeat my problems to him again.  He said it was my settings just like the other guy told me.  I asked him why my popmail downloads via outlook.com one day, and the next, it doesn't.  I asked him why my mail downloads on my iPhone app on wifi but not on cellular data.  He had no explanation and insisted that it was my settings.  I asked him to check into the server issues that have been reported here on the forums (and also to me via Verizon's computer chat - that said it would be resovled by 2/15).  He came back and reported to me that, yes, Verizon had email issues but that they have all been resolved and that I shouldn't have a problem. 

I then asked him to report my issues to someone higher up.  He said he would and we ended the call.

Why do all my Verizon support issues have to be so frustrating?

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ajaffrey
Enthusiast - Level 3

I got my phone email to download via cellular data by changing the security settings - removed the "Use SSL" on the advanced incoming pop.verizon.net settings.  Then my phone verified the settings and in the process, it changed my port to 110.  Now email will download not only on wifi, but also on cellular data.

I tried that for my outlook.com pop mail settings and it didn't work.

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masterblaster1
Enthusiast - Level 2

Another unhappy customer here as well. My Android phone will not send or receive emails over cell connection either. Changing SSL setting did not work for me.

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ajaffrey
Enthusiast - Level 3

Update:  my phone no longer will download emails via Port 110 with unsecured connection like they did earlier today when I thought I had solved the problem.

My twitter rant to @verizonsupport lead me to a Live Chat via collaborateext.verizon.com

I chatted online from 3:01PM until 3:54PM with "Agent David".  Anyway, he could not figure out why I have the problem I do (and my husband has the same problem on his phone).  His "solution" is to delete that email account and redo it.  If I do that, I lose a year of emails..but that's what he told me to do and then said, "have a good afternoon" and ended the chat.

They continue to insist that there are no issues with their pop servers. 

The only reason I have stayed with verizon is to keep my email address.  The. only. reason.

Now that I don't have much access to my verizon email, I will change to Comcast and OOMA.

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ajaffrey
Enthusiast - Level 3

This is how it goes down in my Outlook.com mail when I add my Verizon popmail:

image

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ajaffrey
Enthusiast - Level 3

and today I'm getting a new error!  the exaserbation continues!

image

two minutes later, I get a different error:

image

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tns2
Community Leader
Community Leader

Currently can't see your latest. 

But consider on not setting use same authentication (userid and password )for both send and receive.

I currently have userid@verizon.net for pop

and just userid for smtp

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ajaffrey
Enthusiast - Level 3

I do have same authentication - all my settings have been verified over and over again by Verizon support.  My settings aren't what is wrong.  I've explained my problems over and over again to Verizon Support (via phone, online chat, and twitter) and none of them know why I'm having the problem - but they say it's not their problem.

And now all of a sudden my phone won't even download email while on wifi - which worked up until this morning.  So the only way I can get my Verizon email is to be on a computer and log into netmail.verizon.net. 

should be renamed failmail

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tns2
Community Leader
Community Leader

For reasons that make little sense pop wants userid@verizon.net but smtp will not accept the @verizon.net.

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ajaffrey
Enthusiast - Level 3

that doesn't work either. 

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Justin46
Legend

@tns_2 wrote:

@For reasons that make little sense pop wants userid@verizon.net but smtp will not accept the @verizon.net.


Not true for me. I have tried it both ways and it has worked both ways. Right now I am using the userid@verizon.net and "use same settings" on multiple accounts and all is working fine. In fact I have not had any problem with email at all with the three accounts I have migrated, using two desktops and a phone. I have no clue why mine are working just fine and others are having so much trouble, but mine, knock on wood, have been totally solid.

Hope everybody can get theirs working soon.

__________________________________
Justin
FiOS TV: Extreme HD, Internet: 50/50, Digital Voice
VMS Enhanced Service: 1 server, 2 clients
Keller, TX 76248 (VHO 1)

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ajaffrey
Enthusiast - Level 3

Thanks for the well-wishes Justin!

I have found that I can use pop mail with my live.com email and on wifi via my iPhone mail app.

I cannot use pop mail with my msn.com email on outlook.com and cannot download via Cricket cell data on my iPhone (and before I get asked this again, yes, I do have mail enabled for cell data - I can download my other 5 email addresses with msn, live and google)

Verizon has no reason that this is happening.  The only reason I can see this happening is that Verizon POP3 mail servers are blocking IP addresses from Outlook.com and Cricket Wireless.

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JrzyGrl59
Enthusiast - Level 2

 I can get my mail now on my laptop via my Thunderbird mail program but still cannot get it on my iPhone (AT&T) on either data OR Wifi.  I am not getting the error messages on my phone anymore though, it just never connects to the servers to get the mail.  That is just for my main account. My subaccount is downloading to my phone.  This makes no sense to me at all

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eljefe2
Master - Level 1

Mail servers seem to be back to normal here on Long Island.   The outage lasted for 3 or 4 hours this morning.

I've seen this before in the past few weeks.  My mail client(s) can't connect to the Verizon servers.  I don't change anything and after a varying amount of time the problem is corrected.

It would be nice if Verizon would admit they have a problem and that they're working on fixing it.

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tns2
Community Leader
Community Leader

Working here all day in Florida.

However what makes this currently worse.  Do you contact Verizon support, or do you contact AOL support.

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Bob1692
Contributor - Level 1

We here in the DC area are supposedly not switched over to the AOL mail services yet, but look what shows up when I run a tracert to pop.verizon.net

Tracing route to pop-verizonmail.egslb.aol.com [64.12.91.200]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  (My router)
  2     6 ms     7 ms     1 ms  lo0-100.WASHDC-VFTTP-315.verizon-gni.net [71.127.46.1]
  3     4 ms     3 ms     2 ms  T2-9-0-2.WASHDC-LCR-22.verizon-gni.net [100.41.4.30]
  4     *        *        *     Request timed out.
  5     4 ms     5 ms     4 ms  0.ae4.BR2.IAD8.ALTER.NET [140.222.227.197]
  6     4 ms     2 ms     3 ms  pop1-ash-xe-1-2-0.atdn.net [66.185.139.225]
  7     6 ms     5 ms     5 ms  dar1-mtc-ae4.atdn.net [66.185.152.8]
  8     3 ms     4 ms     5 ms  gear1-mtc-po1.net.aol.com [66.185.144.58]
  9     4 ms     5 ms     4 ms  edge5-mtc-ae0.net.aol.com [149.174.48.14]
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.

ronzie1
Contributor - Level 2

When did they farm out verizon email to AOL?  I don't remember getting any notice about this.

Tracert from Pittsburgh shows pop.verizon.net now goes to pop-verizonmail.egslb.aol.com, after a whole bunch of timeouts.

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tns2
Community Leader
Community Leader

@ronzie wrote:

When did they farm out verizon email to AOL?  I don't remember getting any notice about this.

Tracert from Pittsburgh shows pop.verizon.net now goes to pop-verizonmail.egslb.aol.com, after a whole bunch of timeouts.


They bought AOL and decided to move everyone to AOL.

There certainly are notices about it on this website.  Perhaps because I am in Florida, one of three states shortly be sold to Frontier, I received lots of notices about it.

The rename (replacement?) of the servers occurred a several weeks ago.  I don't know if anyone noticed it at first.  Those of us in California, Florida and Texas's have actually started being migrated to AOL for Webmail as well.

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ajaffrey
Enthusiast - Level 3

I never thought of running a trace route...I get the same results as Bob. #4 and #10 - no response from host.

Who at Verizon Support would actually understand this though? 

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