Verizon/Yahoo email problems

Dear Karen,

Your email account needs immediate attention. Please go to to complete the necessary steps to access your email.


Your Customer Care Team

I've been getting this message since August.  I was able to still get in my changing my password.  However, tonight I can't even do that!!!!!  I now ge thit message even after I go through the password change screen.  Why is this problem not fixed yet???  Noone seems to be able to help.  Yahoo says contact verizon and verizon says contact yahoo.  Very annoying!!! 

Re: Verizon/Yahoo email problems

Hi ursilly,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.