You are correct. My email service has been going downhill for months -- I think since they upgraded the web interface. It used to work quite nicely. Now it actually stows things in the wrong folders and 90% of the time I have to do operations twice. It may well be a capacity problem, since I have fewer issues very early in the morning and around 5 pm it is a disaster.
I asked someone in tech support about this when I was chatting about another issue and he told me to try Firefox instead of IE!!!!
Since so far (knock on wood) my Internet response continues to be good, perhaps it is time to move to gmail.
Still down in the Virginia suburbs of Washington, D.C., as of Noon.
I was put on hold and finally just hung up on, probably because the customer service people are tired of talking to all of us.
Things break. Your car, washing machine, etc....Verizon is not immune to failures, just like everyone else. How about waiting for an explanation. How about going outside, getting some sunlight...fresh air.....hug a tree.
Perhaps you should take a long walk off a short pier...
What kind of **bleep** intentionally seeks to further irritate already frustrated customers by admonishing their frustrations?