Verizon email is down?
aflute1
Newbie

{"res":{},"error":{"code":"3002","msg":"3002"}}

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techome
Newbie

Have working Webmail and Outlook is able to send.  I have 2 test messages and one email that is from 2:38 CST. Nothing in between about 4:15 am and 2:38 CST.

From Carrollton, TX

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GalwayJim
Newbie

My mail is back up, albeit with empty folders.

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ginak2
Enthusiast - Level 2

Bergen Country, NJ is not back. Still getting the line of code after reopening IE.

They will probably blame cyberterrorists.

I resent the comment that email is free. Would they make it work right if it wasn't? I doubt it. I also pay plenty for FIOS.

Also there are freelance businesses that don't have websites and domain names. I'm a new freelance writer, and this is a great lesson in doing what Verizon obviously does not. I previously worked day jobs for several companies and we never had a mess like this. We always had backups and redundancy.

I think I read in this string somewhere that people paying for small business email did not go down.

And would anyone like to comment on the cloud-based web mail? Is this what we can expect from the newfangled "cloud" applications? Gigantic server farms out of control? No redundancy so everything is lost?

I guess it will be gmail for me and I'll have to spend the money to get Outlook so I can download and back up important email. This will be a vicious loss for me if they can't restore the entire web-based/cloud application and restore my personal folders. And here I thought cloud applications were safe. Has the industry learned nothing all these years?

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BombayBob
Newbie

Haven't been able to send/receive email all day.  Customer service said it will be out until tomorrow morning?  Sounds like a hacker!

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KH-OrnEsh1
Moderator Emeritus
Merged with Original Thread.
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99RedDragons
Newbie

Mine is back up, one email address is normal and the other one is totally empty, both accessed from the same computer.

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prisaz
Legend

Mine is working in Montgomery County Maryland. Perhaps it is webmail. I don't use it.

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GalwayJim
Newbie

Mine is not back.

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bensel3
Enthusiast - Level 3

Well, the service is accepting logins again, though the boxes are all completely empty.

I'm holding out hope that the restoration is still in progress, and some pending next-step is restoring the data not just the service.

I hope whatever they opt to do they don't manage to overwrite any email received between now (when the box is up, but empty) and when they implement the restore/rollback to whatever they had saved.

Particularly vexing since even with a client you may well not be storing anything but headers on your local machine (depending on configuration).

I suppose I should be glad they don't have IMAP, since that would arguably have taken EVERYTHING out, particularly if there was a bad client sync that could also eat your local copies.

--

Paul

(Edit: It appears other online reports (only a few on Google, unless I blew keywords) are only reporting this in terms of either Phone (4G) or Webmail, not that it is anything email. None of the reports beyond this thread mention empty boxes for people who were impacted but might now be 'back' such as it is.)

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mgot
Newbie

Oh wait - silly me, I didn't  realizeALL  time-stamps are  apparently in Pacific. Makes supreme sense...sigh...

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mgot
Newbie

Email is still down in LV area, PA - is everyone else back up? I don't see any posts after 12:40'ish here....

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MQJones
Newbie

This is absolutely beyond rediculous Verizon.  No service since most likely before 5:00am PDT, when I first checked.  Now when I am finally able to log in there are no e-mails.  Where are all my folders and saved e-mails?  Get your act together.  Free e-mail service or not this couldn't be how you want to be thought of - VERIZON THE WORST SERVICE PROVIDER EVER!   

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cici1956
Newbie

I am in So. Jersey and am having the same problem since early this AM.  My son's works, but mine doesn't.  Frustrating.  Can't even get thru to Verizon.

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jackscreen
Newbie

Can you tell me if I'll ever to recover the messages that appear lost in my mailbox?

Thanks

Jack{edited for privacy}

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nogoodservice
Newbie

I smell an "oops, we hit the wrong key and wiped out all of our servers memory" coming......just shows you how vulnerable our society has become and that in one fell swoop years of history can be wiped out with no recall. WHAT WILL THE MARTIANS THINK WHEN THEY COME BACK AND FIND NO RECORD OF OUR EXISTANCE?

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sfink
Newbie

My email is not sending and receiving again.  I tested this by sending myself an email because in the "fix" all else seems to be lost.  Thank goodness I use Outlook, so I have everything on my PC that was received before today.  I don't believe I haven't gotten any emails, but they aren't there 😞

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carolynd11
Contributor - Level 1

I have nothing no folders, nothing.  FIX IT!!!!!!!!!!

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GalwayJim
Newbie

I just waited an hour on a live chat to be offered tools to troubleshoot my situation.  I said their mail was down and the chat person then said that it would be down for 24 to 48 hours.  Absolutely amazing.  Everyone has to call in or chat in to find out there is a problem, nothing is posted on Verizon.net.  Guess they do want anyone to know.

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nogoodservice
Newbie

Ok so e-mail came back up.....WHERE ARE ALL MY E-MAILS? ALL MY FOLDERS ARE GONE!!!! COME ON V, WHAT ARE YOU DOING BESIDES NOTHING?

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valpreston
Newbie

Just receveived 3 emails in the last 10 minutes... all current emails.  It appears that everything in the hours they were down is missing.  Any hope that these emails will show up at some point?

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jhecht
Enthusiast - Level 2

Down in Newton, MA since sometime after 4:39 a.m Eastern time, which is when the last email arrived. My account is the primary one for FIOS.

Thankfully, most of my incoming comes through my own domain or through Gmail. This is the first place on the Net I've seen any mention of it. Tried to do an online chat but had to leave after an hour and nobody had gotten to me by then. 

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