Verizon email is down?
aflute1
Newbie

{"res":{},"error":{"code":"3002","msg":"3002"}}

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336 Replies
topdog
Specialist - Level 2

Don't think for one moment that we are not paying for the E mail service.  If that is the case, who is paying the salaries of all the programmers etc?  I don't think that Verizon is  giving anything away free.  I wish we could pay for just internet access, and get the rest from other places on the web.

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ljf214
Enthusiast - Level 2

down all day in Massachusetts.....  UGHHHH so annoying....

anyone know if mobile email is affected too?  If I try to go to my mobile email on my verizon wireless phone, it's telling me to add an account (mine is all of  a sudden gone) and when I do my login info it keeps returning invalid....

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Lynniem1
Enthusiast - Level 1

Mine is not working either.. I am from Pawtucket RI.  Would be nice if Verizon could tell us what the issue is on their website

dduncan2012
Newbie

I am in Redondo Beach, CA.  My email is down also.  I called the Verizon number and they have a recorded message that they are aware of the problem and engineers are working on it. They did not have an ETA for the fix.

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Karinjeg
Enthusiast - Level 1

My internet connection is working fine, but I can't get my @verizon.net e-mail, either by downloading to Outlook or by logging on to the verizon web site. I'm near Washington DC in Montgomery County, MD. Is this a wider issue? If it's just my account, how can I get customer service on this?

tleahere
Newbie

Yup...been down all morning and now into the afternoon. Must be a server issue. Can't even get into the webmail without this error:

{"res":{},"error":{"code":"3002","msg":"3002"}}

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Ippi77
Newbie
Down in Plano, TX since about 8 AM CST
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suesteveg1
Newbie

down in Hudson,MA as well.  Was able to log into my e-mail account around 7:30 EDT, but around 8 AM started having problems and haven't been able to connect since.

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GoodByeVerizon1
Enthusiast - Level 2

Down for me in San Jose, CA too

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macairl
Newbie

It's down in Manhattan too.

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Brian19751
Enthusiast - Level 2

Down in Central Texas.  

It seems like Verizon email is down with some regularity when others, like Hotmail, Gmail, etc. don't seem to have problems with the regularity of Verizon.  Is email seen more as just a secondary service to Verizon customers after they get us on the hook for internet?

somegirl
Champion - Level 3

Some points:

1. Verizon offers their email for free. You do not pay an additional fee for the service, and you can't cancel it to reduce your bill. Stop complaining about the "service you pay for" being down. You are paying for the internet, not the email.

2. Using an ISP-provided address for business is unprofessional and, frankly, unwise. What happens if the ISP stops offering email? What happens if you move? What if you just switch ISPs? You can get a custom domain with multiple email addresses (and more reliable email service) for less than $1/month. No worries about moving/ISP issues, and no @verizon.net on the end.

3. I realize that you guys are all very upsetbut being upset doesn't help the issue get resolved any fasterThat is why some of us are suggesting walks outsideetcVerizon knows there is a problem and is working on it. There's nothing you can do to fix itso try to relax. Take a deep breath. The sun will rise tomorrow and it will all be ok.

travellerva
Enthusiast - Level 2

Thanks, Heather, for finally acknowledging the email problem.  No doubt there are people around there tearing their hair out to fix it.  Please do so ASAP to help the thousands of users on hold.

...unless, of course, this is the beginning of the end of the internet network owing to a malicious cyber penetrator...  We'd better go to the post office and buy some stamps.

Been down here in UK since 11:40 UK DST.  Still down.

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ACH1
Newbie

Our email has been down all morning, getting message -  {"res":{},"error":{"code":"3002","msg":"3002"}}

Just talked to Customer Service (Customer Service???) The said the estimated time of a fix was 1pm Central time.

I sure hope so.

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droll13
Enthusiast - Level 1

Still down in Orange County, California. When I called today (10/1/12) at 9:00 AM Pacific time, they gave an ETA of 24 hours.

When I asked why they don't have a simple status page showing known issues and ETAs, the reply was something like  "not everyone knows how to use the internet." Apparently the only way to get a status update is to call Verizon support again. And we all know what a pleasant experience that is.

Does anyone know if email messages are being queued on a backup system and will be delivered once the outage is over? Or do we all just lose those messages? Any Verizon folks here, please advise.

I'll be asking for a partial refund, but don't expect it to happen.

cariboo2
Newbie

I live in Sarasota, FL and my e-mail is down as well.  It has been since early this morning.

Carolyn

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Thomasj61
Newbie

Down Florida {"res":{},"error":{"code":"3002","msg":"3002"}} 12:40P.M.

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dezyndiva
Enthusiast - Level 2

What kind of "______"? A Troll!

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ashtree1
Newbie

FIOS email still down in Columbia, MD at 12:40 PM  10/01/12.  Can't communicate with Verizon via Chat Line either.  Hello Comcast?

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JustMeAndU
Enthusiast - Level 2

Down still in Syracuse, NY at 12:30 EST

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NotSoFastFriend
Enthusiast - Level 2

I get the same thing when I try to access my personal email through the web.

I'm located in the Virginia suburbs of Washington, D.C.

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