Verizon email migration to AOL limbo
MsRawls
Enthusiast - Level 1

Hi all,

When I attempt to begin the process of migrating my @verizon.net email to AOL via this site (webmail.verizon.com) it states the following "Your account is locked. To unlock your account you will need to verify additional items."

However, when I enter my User ID and Zip Code it states: "We're sorry. Your entry does not match our records. Please try again."

I've also attempted the link "Forgot your User ID?" and using my @verizon.net email and ZIP code results "We're sorry. Your entry does not match our records. Please try again.

I understand my migration attempt is belated however from this site: AOL Mail for Verizon Customers help page in their FAQ it states: "If you haven't migrated your verizon.net email to AOL Mail before April 1, 2016, you will still have 6 months to migrate your email if you remember your password."

How do I go about unlocking my account so I can start the migration process?

 

Please advise!

B.Rawls

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Re: Verizon email migration to AOL limbo
tns2
Community Leader
Community Leader

You need to find another way to contact Verizon such as calling 1-800-verizon.

This forum is mostly peer to peer.

Re: Verizon email migration to AOL limbo
MsRawls
Enthusiast - Level 1

Thank for the reply 

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Re: Verizon email migration to AOL limbo
tns2
Community Leader
Community Leader

Don't enter your account number.  You will be able to get to support.

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