Verizon email no longer downloads to Outlook or Android tablet
rjshess
Newbie

Before moving to an area (SC) that doesn't have Verizon Internet,  I registered my domains and have been receiving and sending my verizon.net mail with no problems since November 2014.  However,  since Thursday 3/26/15, email clients on my Samsung Android tablet and Outlook on my laptop no longer can connect to the server. The programs continue to get emails from my other email domains with no problems.  I can only get my verizon mail using webmail.  My attempt to call verizon support and get help has been unsuccessful. Why do my Tablet an PC Email clients fail to contact your server?  Please help! Thanks. 

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Re: Verizon email no longer downloads to Outlook or Android tablet
LawrenceC
Legend

Hi rjshess,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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