Verizon email server does not respond
donkell358
Newbie

This evening (3/30/2013 7PM) none of my 3 MAC computers can access our verizon email accounts. I had reset to latest settings last week. Web mail works. Is there a system wide mail server problem?

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12 Replies
Dave2001
Newbie

Same problem here...

mac mail reports.... The server returned the error: The connection to the server “pop.verizon.net” on port 995 timed out.

All settings have been updated as per verizon email account changes.

Thx

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bonibee11
Enthusiast - Level 2

Same here.  One of my verizon.net email addresses on Outlook keeps asking to Enter Network Password.  Tried signing in through the Webmail and it says it timed out.  All other email addresses are working.  Definitely a Verizon issue.

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jackmcgann
Specialist - Level 1

Down in VH06, Ma.

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Kawifam
Newbie

Cannont access email from the Verizon.net site either.  I don't believe it's a Mac problem but a verizon problem.

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scififan2
Contributor - Level 1

Same problem here using Thunderbird on a PC. Clearly a Verizon problem - has anyone contacted them yet?

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yazdzik1
Newbie

Dear Friends,

Rang support - they indicated they were aware of the problem, no estimated restore time.

My first attempt at trying chat was a masterpiece of tech support comedy, by the way.  

"If you know the server is not authenticating, what information do you need?"

Never ceases to amaze.

Peace,

M

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tery221
Enthusiast - Level 2

Can't check from My Verizon page, evrything else works. The error message i get is

{"res":{},"error":{"code":"3002","msg":"3002"}}

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Justin46
Legend

@yazdzik wrote:

Dear Friends,

Rang support - they indicated they were aware of the problem, no estimated restore time.

My first attempt at trying chat was a masterpiece of tech support comedy, by the way.  

"If you know the server is not authenticating, what information do you need?"

Never ceases to amaze.

Peace,

M


As of right now (8:12 pm CDT) mine is working again.

Regarding the comment about what tech support said, it seems to me it is a very reasonable question back to you; if your email used to work and you haven't changed your definitions, and right now it doesn't work, what info do you need? Do you expect the rep to somehow magically fix the problem? It seems to me, if it isn't working then it isn't working, really simple, just go do something else for a while and try again later. Has worked for me..... Smiley Very Happy

__________________________________
Justin
FiOS TV, 25/25 Internet, and Digital Voice user
QIP7232, QIP7100-P2, IMG 1.9.1
Keller, TX 76248 (VHO 1)

jdugal2
Enthusiast - Level 1

My wife just spent 1.5 hours on line with verizon and got no where trying to get her ipad email working again.  They are clueless....

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Justin46
Legend

@jdugal2 wrote:

My wife just spent 1.5 hours on line with verizon and got no where trying to get her ipad email working again.  They are clueless....


Just curious, what did your wife (or you) expect the tech support rep to do to fix it?

__________________________________
Justin
FiOS TV, 25/25 Internet, and Digital Voice user
QIP7232, QIP7100-P2, IMG 1.9.1
Keller, TX 76248 (VHO 1)

MDGaryS
Newbie

I, too, am having the same issues.  Tried the new settings early last week with no success.  Tried them again this morning, again with no success.  I use both the Mail program on our MAC and wife's Macbook, and Outlook on my laptop.  Neither program will talk to the server with the new settings, so am still using the "old" ones successfully.

I'm in MD.

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Justin46
Legend

@MDGaryS wrote:

I, too, am having the same issues.  Tried the new settings early last week with no success.  Tried them again this morning, again with no success.  I use both the Mail program on our MAC and wife's Macbook, and Outlook on my laptop.  Neither program will talk to the server with the new settings, so am still using the "old" ones successfully.

I'm in MD.


From your screen name I thought you were a doctor and since I am having some pain today I was going to ask you about it.... Smiley Very Happy

Seriously, the new settings do work. I and plenty of others have been using them successfully now for weeks. So I think you are missing something in your definitions. Unfortunately, unless you post the settings you are trying to use, and describe the specific environment(s) you have (PC type, OS, mail client, etc.), I doubt that anybody can help you.

Presumably at some point Verizon will shut off access to email using the old settings. I have no clue when they will do so, but when they do, I suggest you would be better off being prepared with new settings that you know work, or already using the new settings. Better a little pain now on your schedule than possibly major pain later on Verizon's schedule......

If you will provide details hopefully someone here can help.

__________________________________
Justin
FiOS TV, 25/25 Internet, and Digital Voice user
QIP7232, QIP7100-P2, IMG 1.9.1
Keller, TX 76248 (VHO 1)

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