I have the same problem with Verizon Email. I had switched my internet plan and they told me I could keep my verizon email. It worked OK for about a month and then I got a message from them that they suspended my email account. Unknown to me for no reason at all. I have been on the telephone for many many hours about 9 hrs altogether for the past 2 weeks, got switched to everyone and no one knew what I was talking about or could help me. I am wits end and still cannot get into my email which is very important to me with a lot of info that I cannot get back. I do not want to open a new account, I want my old one back. I had been a loyal costumer with them for 40 years and if they were the only ones with service I would go without. Henryk
Call Tech support. sounds like you got a new account when you switched your internet plan. Tech support can move your old email account to your new service. You will have to verify you owned the old account.