Verizon.net Email Login Issue
dexman
Community Leader
Community Leader

Yesterday my Samsung smartphone and two Microsoft Surface devices lost the ability to log into my verizon.net Email account.

I keep receiving a box requesting me to re-enter the password, but, the devices still won't sync, thus resulting in another email password verification request.

I have no problem accessing the verizon.net Email if I go directly to aol.com.

This tells me that AOL appears to have either made a change in how verizon.net accounts need to be configured within our devices, or, is now requiring users to go directly to aol.com to access the accounts.

For clarification, I'm using the stock Samsung Email app on my smartphone and the stock Microsoft Email app on my Surface devices, so, this issue affects both Android and Windows. 🤔

1 Solution
dexman
Community Leader
Community Leader

I tried the procedure outlined at the following AOL help page. I re-added my verizon.net account to my smartphone and both of my Surface devices and everything is functioning properly.  😊

The downside is that you will be required to accept a new system-generated password. 😫

Create and manage third-party app passwords - AOL Help

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74 Replies
LawrenceC
Moderator Emeritus

This thread will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to join the current discussion HERE.

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Rambunctious1
Newbie

Just adding a vent.  Unable to log in on W10 desktop Outlook app using single @verizon.net account.  I tried:

  • resetting email via AOL web page
  • generating app password using AOL
  • removing & recreating account (IMAP)

Resetting password I'm able to log into other devices with this account, but still no luck on W10 desktop.  This is humbling.

😠

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dexman
Community Leader
Community Leader

As a test, can you add the Verizon account to the stock Microsoft Email app to see if it yields better results? 🤔

jimsloy
Newbie

Can anyone explain this and the fix?

I have been using Fios and Outlook for 100 years now.  VZ switched us over to email hosting from AOL.  Been using that for 50 years now.  Why, all of the sudden, does Outlook have an issue sending emails?  Asks me for my password, doesnt work, and tells me too many auth attempts.  I have changed NOTHING.  I can get into AOL's crappy webmail page w/ the same credentials.

What is the magical fix or does VZ not care and I'm all of the sudden out of luck using Outlook like so many other poeple?  This happens about once a month for a week.  NOTHING has changed.  

I know many others have posted this and no one seems to provide an answer and you get the same lousy automated responses from other providers.  Same goes for alot of other forums.  What is the secret?  

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glnzglnz
Contributor - Level 3

My verizon.net emails have not been working on my old iPad Air 2 for about three weeks.  So just now I followed the AOL instructions to delete and re-add my verizon.net email account to the native Mail app on my iPad.  Trying to do the settings "manually" did not work, so I re-did and selected the big AOL button but entered [myname]@verizon.net and my ORIGINAL password.  It is now working.  IMAP I think.

Two observations:

- The "look" of this process makes me think that AOL is trying to push us verizon.net email users further into the AOL world.  It was more AOL-ish.

- I did not have to generate a new password to do this on my iPad.  This is different from what I had to do for Outlook 2003 on my ancient XP machine (about which I have a few posts farther above here).

Did anyone here fix his iPad Mail verizon.net email setting differently from this?

FYI - On my iPad in Settings for Mail, I cannot see the actual "advanced" or "manual" settings for this account other than it is using the "AOL SMTP Server" and "Server Port 993".  The automatic AOL setup process seems to not show the rest of these settings.

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dexman
Community Leader
Community Leader

I can't say that AOL is trying to push verizon.net users into using AOL email addresses in that I had to go through the same process with my two AOL email accounts. 🤔

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glnzglnz
Contributor - Level 3

dexman - agree with you that AOL did not try to change my Verizon.net address.  It just felt more AOL and less dry Verizon.  The new owners are trying to entice us further into the AOL carnival tent.  

jimsloy
Newbie

Let us know when your new app password stops working in a few weeks like mine did.  Then what do you do?  Nothing works.  Old password, new app password, same app password.  You will continue to get access errors.  I am using Mac Outlook Desktop.  The new app password worked once - for about a month.  Then you're hosed.

What's frustrating is that the native Mac Mail app works w/ my regular (non stupid aol app specific) password.  It is something from within Outlook that can't handle whatever AOL has done to 'beef up' security for our emails that are already recorded permanently somewhere for the Russians and Chinese to review.

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dexman
Community Leader
Community Leader

In the month since I reset my verizon.net password, everything has been fine across my devices (Samsung Galaxy smartphone and two Microsoft Surface computers).

My use case is a bit different than yours in that I use the stock Samsung and Microsoft email apps for my Google, AOL and Verizon addresses and Outlook for my Outlook addresses.

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mdstone
Enthusiast - Level 1

I've seen similar posts here, but no answers, except one that said the question was escalated to a private conversation, which doesn't help the rest of us.

I have several Verizon.net addresses. One AND ONLY ONE of those has stopped working with POP and SMTP. It was previously working on two computers running Outlook 2003 and one Android phone. The last email recieved was July 8. Neither SMTP nor POP works on any of the three devices for this address, while other addresses work without problems on all three devices. I can still sign on to AOL online with the same user name and password, so that's not the problem.  The fact that it stopped working on three different devices and only on one email address suggests the problem is in the account itself.

Using POP 995, SMTP 465, SSL for both.

Can anybody help?

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dexman
Community Leader
Community Leader

I set-up my Verizon email account as IMAP as opposed to POP.

imap.aim.com

993

1

and

smtp.aim.com

465

1

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mdstone
Enthusiast - Level 1

Thanks for the suggestion, but I will change services before I will accept using IMAP.  I have no need to store old emails in the cloud for a hacker to potentially find. As it is, and unlike Verizon's old email before handing the service over to AOL, AOL won't actually delete messages when I have my client set to delete them, so I have to manually go in and delete them every day. Can't do that with IMAP without also deleting the messages on my local store when IMAP synchs them up.

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longtimevzcust
Enthusiast - Level 2

As stated above, you may need to generate an app specific password. I ran into this problem this morning. Take a look at:

https://help.aol.com/articles/allow-apps-that-use-less-secure-sign-in 

mdstone
Enthusiast - Level 1

Thanks much. The separate pw worked on one of my pcs. I'm guessing it will work on the other as well. Any idea why this is only necessary on one of my email addresses? Do you know if AOL in the process of rolling this annoyance out one batch of addresses at a time and without alerting customers? I'm asking because I'm wondering if I'm going to have to do the same with my other email addresses eventually.

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dexman
Community Leader
Community Leader

AOL sent notification to users with AOL email accounts advising of the changes. The way that it was written, it gave me the impression that AOL accounts would not be able to be accessed using Microsoft-based apps.

I did some digging and found the page that explains how to utilize the workaround, which I implemented to get my AOL accounts up & running on my Samsung smartphone and Microsoft Surface devices.

The document didn't mention verizon.net accounts, but, when my Verizon email account became unreachable, I dug-up the URL and got the Verizon account back.  🙂

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neh1
Newbie

Only my primary account has the login issue. To login into my primary account I have to go to the AOL web site "mail.aol.com" and go to the account profile, security and generate a new password each time I want to use outlook to access my primary email account.

This is more than a little annoying and wasted time. Verizon says it is an AOL issue. I do not care who is responsibl, but FIOS/Verizon needs to take care of the issue and not bury their head in the sand and not claim any responsibility to the email that they provide. What ISP doesn't offer quality email?

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neh1
Newbie

Maybe we should get the government involved (FCC, etc.) because this is really a bigger deal when it comes to hindering, preventing, (AOL would like you to buy a premium account), and Verizon collusion, preventing email communication.

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retiredoldman
Newbie

I have the same problem, but I was trying to establish an IMTP account.

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dexman
Community Leader
Community Leader

Does the procedure provided here help? 🤔

SamFam
Enthusiast - Level 2

Dexman, yes, this procedure DOES work--even though I have NEVER enabled 2-factor authentication on the AoL site.  I NEVER use the AoL site to check mail, but evidently it periodically, randomly assumes 2-factor to be active, & I lose my ability to check email from a 3rd party client.  Even though I have confirmed that 2-factor authentication is disabled on the AoL site, the ONLY way to get my Pop email on my Outlook client now is by using the "app password" feature as described in this link. A word of caution to ALL users out there that use a 3rd party email client to retrieve their Verizon (AoL) messages; even though the AoL site shows 2-factor authentication as being "off" it appears that it now requires the AoL generated "app password" to retrieve pop messages. I have had to setup separate passwords for all of my devices that retrieve my pop Verizon email via a 3rd party client, and assume this will be an ongoing problem in perpetuity. I've had nothing but trouble since Verizon forced me onto AoL, but unless I want to go through the pain of changing a longstanding email address I've used for years, I guess I'm stuck with it...

Thanks,