email address retention

I am about to cancel my Verizon account and go with another ISP.  I've been told that I can preserve my address (for a fee).  I spent 2 hours being bounced from person to person looking for help and was finally told that I could only do this online.  I've spent the last hour looking for the magic link that would take me to that place where I can do this, but so far, no good.

Can someone help?  I know they don't like for anyone to cancel their service, but this is not a way to get any positive press out of the situation. thank you,

Re: email address retention
Champion - Level 3

Verizon Your Domain - $19.95/year. You'll need to make sure you sign up and link the addresses you want to keep before you cancel your account.