keeps bouncing/rejecting email from our company.

Recently, we had our email provider upgrade to a new platform and server.  With that came a new IP address.  Now when we try to send an email to anyone we get the message...

571 Email from is currently blocked by Verizon Online's anti-spam system. The email sender or Email Service Provider may visit and request removal of the block.

The whitelist form is useless.

After filling out the form, less than half hour later, we receive...

After investigation, Verizon Online Security has determined that e-mail from your IP address will not be allowed access to the Verizon Online e-mail domain due to one or more of the following reasons:


Your IP has been blocked because of spam issues or because your ISP indicates that it is dynamically assigned.

- What investigation was done???

- What sort of spam issues were determined???

- NO, we don't have a dynamically assigned address!

- NO, our Exchange server is not an Open Relay.

- We do NOT see where our Exchange server is sending out spam.

This needs to be resolved immediately.

Our company deals with public safety, and this is unacceptable.

Re: keeps bouncing/rejecting email from our company.

Hi zygntwin,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.