Verizon .net whitelist

I am a residential customer of Verizon and also a small business owner.  Emails from my business to my customers are being returned.   Return reason is " Your IP has been blocked because of spam issues or because your ISP indicates that it is dynamically assigned"  I have verified with our email host that we are not using dynamic IPs, and our IP is not on any known spam lists.    I am looking for a specific reason our emails are being blocked ?

2 Replies
Moderator Emeritus

Hi jbp9001,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

Customer Service Rep

Hello jbp9001,

Unfortunately due to non response we will close out the private message. If you still need help with your email or ever need help with anything else, let us know in a new public post.

Thank you,