Verizon's outgoing e-mail server foolishly blocking spam-complaints

[corbulon]

I tried to complain today to a spammer's Internet-providers and, obviously, included the spam itself in my e-mail (as an attachment). To my surprise, outgoing.verizon.net blocked my message telling me, it is "spam"...

Please, debug the problem. Thank you!

[daisey11]

Verizon WHY ARE YOU BLOCKING MY EMAILS????   For the past couple of weeks some of my outgoing and incoming emails have been blocked.  THEY ARE NOT SPAM EMAILS.  I do not need you to scan my emails.  Please fix it.  

[doug3960mad]

Glad I'm not the only one who just got snaired.  Don't bother wasting time by sending your private confidential email to spamdetector.net.  Been doing it all day.  No help at all. I even sent blank test emails. Got bounced and stay bounced.

There are lots of ISP's out there, and plenty of companies who will give me a free email account.  I'm guessing my 193.00 a month Verizon bill doesn't ring the "Customer is Important" bell.  When a company stops caring, they've gotten too big for their britches. 

[doug3960mad]

Can't say this will fix everyone's issue but I downloaded the In Home agent app and let it do a auto fix of my outlook verizon email account and it worked. I'm not a silver contributor or employee.  The top of this forum doug_vz makes mention of it.  Time will tell if it actually solved the problem permanently. If not I'm calling Brighthouse.

[pdqcarrera]

It's a very irritating problem that I share with you, as do many other Verizon email customers. The Spam detection software Verizon uses is awful. False catches is a very annoying situation when you are attempting to send critical or timely emails.

Apparently sharing links within email is an increasing problem for Verizon as I've noticed the problem getting worse.

I have not found using spamdetector.update@verizon.net to be of any help. To add to some of the other suggestions that have already been posted, try sending your email in plain text rather than HTML.  I have done this on a couple of occasions with success.

[Hubrisnxs]

Have you tried going to www.isnotspam.com 

They have an email that you send a copy of the offending email to, and it returns an email to you with all the red flags that are potential problems. 

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Simply compose your email and send it to the following email address, using your usual mail server. You will be able to view an online report detailing potential problems (if any) with your email. Our software automatically checks the main elements which cause emails to be rejected by recipient mail servers. The following tests will be performed:

SPF Check Sender-ID Check DomainKeys Check

DKIM Check SpamAssassin Check

You'll be able to view the results of these tests online within a few seconds, by searching for your sender email address in the box above.

check@isnotspam.com

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[pdqcarrera]

doug -  what did the "Verizon In Home agent app" change in your settings?

By any chance did it change your signature, or your default setting (html vs. plain text)?

[MisterBill]

I've run into this stupid problem when trying to report phish mail to the address that the phished site wants it reported to, like spoof@ebay.com. It needs to be fixed.

[tommarshall]

Cannot send E-Mail.  Windows says it is spam.

[rottencs]

I wish that would be all of or the ONLY problem I ever encountered with Verizon.net. They are SO inept and unpractical, I must be an IMBECILE to still be using it, but fortunately, I have a backup which I NEVER have any problems with, and they cost me $10 a month.

  Just a few of the 100's of MY Verizon problems:

.  the same spam issues you noted plus tonitetried to forwarsd something to my wife, who is the ONLY reason I still have  verizon. It was noted to "possibly be spam"???!!! (maybe Bloomberg (NY mayor) had something to do with it0

. all of the "square Bob sponge pants and the like, he's dead Jim etc on their screwed up site????

.  Shockwave Flash  issues, crashes, etc which continually (until it finally crashes) disrupt and slow my computing and will NOT let me eliminate it.

.  the little counter clockwise arrows that may sometimes go on for many minutes before either FINALLY completing the task or giving you an error msg.

.  all of the MANY error msgs continually ONLY happening on verizon, and NOT on my cheap backup site.

.  I'm going to stop before my fingers get tired, but believe me I could get to 100 EASY!!

One of these days, I'll get the time (by NOT using verizon) to {word filter avoidance}-can them!!!

POWERFUL SOLUTIONS---GET RID OF verizon!!

[Blackbeltmom]

I am having the exact same issue. It has been almost one week now that I have been barred from sending emails via verizon. It worked beautifully for 2 years, not one issue then Saturday I go to send a single email to one single person in my contact list and it is rejected as spam. Please DO NOT tell me to send it to the spam dept@ verizon - I have done so about 8x now. I have contacted the online agent who was useless as after an hour Verizon informs me that the issue is my signature as it appears I am using my residential account for business and they will not allow that. Odd, after two years now it is an issue? And after carefully reading there is nothing that says I cannot allow my clients to email me with my residential email. And my boss uses the same email. Try again Verizon. But let's assume they are right -- I did erase my signature and attempt to send emails that way and NO - returned SPAM - and yes I sent those to the spam dept as well and yes still not fixed. So I call an agent who was very kind but informed me that although the VERIZON'S WEBSITE says it takes them 30-60 minutes to review the messages sent to the spam dept - it is actually 24 hours so there was nothing to do except do it a 10th time and wait 24 hours. So now, the Verizon online agent failed at sending messages - sent it to the spam dept and FAILED - the agent I called FAILED and yet here I sit having to pay Verizon for a service they ARE NOT PROVIDING nor fixing.  I was then told the issue must have been outlook - I DON'T USE OUTLOOK! ONLY VERIZON. So here I am with Verizon not fixing their issue and I am loosing work bc I cannot respond to anyone's emails.  Thank you Verizon for doing a horrible JOB again....

So today I create an outlook account and guess what? STILL CAN'T SEND EMAIL VIA VERIZON... Now all my clients world wide have this one email and it is useless. And I am computer illiterate to start all over...

[LawrenceC]

Hi Blackbeltmom,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

[Verizon_Support]

Blackbeltmom,

We have closed your private support thread due to no response from you. Feel free to make a new post anytime you need some help.

- Jose_VZ

[atomicgillie]

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@corbulon wrote:

I tried to complain today to a spammer's Internet-providers and, obviously, included the spam itself in my e-mail (as an attachment). To my surprise, outgoing.verizon.net blocked my message telling me, it is "spam"...

Please, debug the problem. Thank you!

---

spoof@american express.com

[hmsrs6]

Why does Verizon allow me to RECEIVE phishing emails and spam, but prohibit me from reporting it?  I received a phishing email purporting to be from Paypal.  Paypal's website has the following direction for these scams:

If you believe you've received a phishing email, follow these steps right away:

1. Do not enter any financial or personal information. Do not click on any links or download any attachments within the suspicious email.
2. Forward the entire email to spoof@paypal.com. Do not forward the message as an attachment.
3. Do not alter the subject line. Delete the suspicious email from your email account.

We'll send you an email response to let you know if the email is indeed fraudulent.

Why does Verizon's outgoing e-mail server prevent me from reporting this scam? 

[tns2]

They cannot tell that you are not the spammer.  They allow you to send copies to their spam detector not caught address and the government's.  Perhaps a few others, but not many.

Address to send Verizon suspected spam                spamdetector.notcaught@verizon.net

Address to send Us government suspected spam    spam@uce.gov

[misterbill99]

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@tns_2 wrote:

They cannot tell that you are not the spammer.  They allow you to send copies to their spam detector not caught address and the government's.  Perhaps a few others, but not many.

Address to send Verizon suspected spam                spamdetector.notcaught@verizon.net

Address to send Us government suspected spam    spam@uce.gov

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That's not going to help.

The issue is that I am trying to report phishing spam (which was caught by Verizon's spam filtering) to the company that is being spoofed. I got email today claiming to be from American Express but it was a phishing scheme. Verizon is not allowing me to forward the email to their designated address -- spoof@americanexpress.com so they can investigate. It seems like they should have a whitelist of  reporting addresses that spam is allowed to be sent to so it can be reported. I hope that other ISP's are more enlightened so at least other reports can get thru.

[tns2]

You can probably zip the email up and send it to American Express if you want.  Verizon and the goverment notify major sites when you send them copies of such phish, so its not really necessary for you to send a copy directly.  Remember its not easy for them to tell that you are not the spammer or Phisherman.

[misterbill99]

It seems like there would be minimal risk in allowing known spam to be sent to abuse and spoof addresses at any domain. It's just stupid to reject attempts to report the criminals who are sending this out.

[misterbill99]

So this is still an issue. I thought it had been fixed and that I could forward to some abuse/spoof addresses but I am unable to forwrard Paypal spoof mail to spoof@paypal.com. How do we get this fixed? it is stupid beyond belief that I am unable to forward phish mail to help the provider identify the criminal.