Verizon's outgoing e-mail server foolishly blocking spam-complaints
corbulon
Enthusiast - Level 3

I tried to complain today to a spammer's Internet-providers and, obviously, included the spam itself in my e-mail (as an attachment). To my surprise, outgoing.verizon.net blocked my message telling me, it is "spam"...

Please, debug the problem. Thank you!

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misterbill99
Contributor - Level 1

So this is still an issue. I thought it had been fixed and that I could forward to some abuse/spoof addresses but I am unable to forwrard Paypal spoof mail to spoof@paypal.com. How do we get this fixed? it is stupid beyond belief that I am unable to forward phish mail to help the provider identify the criminal.

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hmsrs6
Newbie

Why does Verizon allow me to RECEIVE phishing emails and spam, but prohibit me from reporting it?  I received a phishing email purporting to be from Paypal.  Paypal's website has the following direction for these scams:

If you believe you've received a phishing email, follow these steps right away:

  1. Do not enter any financial or personal information. Do not click on any links or download any attachments within the suspicious email.
  2. Forward the entire email to spoof@paypal.com. Do not forward the message as an attachment.
  3. Do not alter the subject line. Delete the suspicious email from your email account.

We'll send you an email response to let you know if the email is indeed fraudulent.

Why does Verizon's outgoing e-mail server prevent me from reporting this scam? 

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tns2
Community Leader
Community Leader

They cannot tell that you are not the spammer.  They allow you to send copies to their spam detector not caught address and the government's.  Perhaps a few others, but not many.

Address to send Verizon suspected spam                spamdetector.notcaught@verizon.net

Address to send Us government suspected spam    spam@uce.gov

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misterbill99
Contributor - Level 1

@tns_2 wrote:

They cannot tell that you are not the spammer.  They allow you to send copies to their spam detector not caught address and the government's.  Perhaps a few others, but not many.

Address to send Verizon suspected spam                spamdetector.notcaught@verizon.net

Address to send Us government suspected spam    spam@uce.gov


That's not going to help.

The issue is that I am trying to report phishing spam (which was caught by Verizon's spam filtering) to the company that is being spoofed. I got email today claiming to be from American Express but it was a phishing scheme. Verizon is not allowing me to forward the email to their designated address -- spoof@americanexpress.com so they can investigate. It seems like they should have a whitelist of  reporting addresses that spam is allowed to be sent to so it can be reported. I hope that other ISP's are more enlightened so at least other reports can get thru.

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tns2
Community Leader
Community Leader

You can probably zip the email up and send it to American Express if you want.  Verizon and the goverment notify major sites when you send them copies of such phish, so its not really necessary for you to send a copy directly.  Remember its not easy for them to tell that you are not the spammer or Phisherman.

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misterbill99
Contributor - Level 1

It seems like there would be minimal risk in allowing known spam to be sent to abuse and spoof addresses at any domain. It's just stupid to reject attempts to report the criminals who are sending this out.

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atomicgillie
Newbie

@corbulon wrote:

I tried to complain today to a spammer's Internet-providers and, obviously, included the spam itself in my e-mail (as an attachment). To my surprise, outgoing.verizon.net blocked my message telling me, it is "spam"...

Please, debug the problem. Thank you!


spoof@american express.com

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Blackbeltmom
Newbie

I am having the exact same issue. It has been almost one week now that I have been barred from sending emails via verizon. It worked beautifully for 2 years, not one issue then Saturday I go to send a single email to one single person in my contact list and it is rejected as spam. Please DO NOT tell me to send it to the spam dept@ verizon - I have done so about 8x now. I have contacted the online agent who was useless as after an hour Verizon informs me that the issue is my signature as it appears I am using my residential account for business and they will not allow that. Odd, after two years now it is an issue? And after carefully reading there is nothing that says I cannot allow my clients to email me with my residential email. And my boss uses the same email. Try again Verizon. But let's assume they are right -- I did erase my signature and attempt to send emails that way and NO - returned SPAM - and yes I sent those to the spam dept as well and yes still not fixed. So I call an agent who was very kind but informed me that although the VERIZON'S WEBSITE says it takes them 30-60 minutes to review the messages sent to the spam dept - it is actually 24 hours so there was nothing to do except do it a 10th time and wait 24 hours. So now, the Verizon online agent failed at sending messages - sent it to the spam dept and FAILED - the agent I called FAILED and yet here I sit having to pay Verizon for a service they ARE NOT PROVIDING nor fixing.  I was then told the issue must have been outlook - I DON'T USE OUTLOOK! ONLY VERIZON. So here I am with Verizon not fixing their issue and I am loosing work bc I cannot respond to anyone's emails.  Thank you Verizon for doing a horrible JOB again....

So today I create an outlook account and guess what? STILL CAN'T SEND EMAIL VIA VERIZON... Now all my clients world wide have this one email and it is useless. And I am computer illiterate to start all over...

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Verizon_Support
Customer Service Rep

Blackbeltmom,

We have closed your private support thread due to no response from you. Feel free to make a new post anytime you need some help.

- Jose_VZ

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LawrenceC
Moderator Emeritus

Hi Blackbeltmom,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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rottencs
Newbie

I wish that would be all of or the ONLY problem I ever encountered with Verizon.net. They are SO inept and unpractical, I must be an IMBECILE to still be using it, but fortunately, I have a backup which I NEVER have any problems with, and they cost me $10 a month.

  Just a few of the 100's of MY Verizon problems:

.  the same spam issues you noted plus tonitetried to forwarsd something to my wife, who is the ONLY reason I still have  verizon. It was noted to "possibly be spam"???!!! (maybe Bloomberg (NY mayor) had something to do with it0

. all of the "square Bob sponge pants and the like, he's dead Jim etc on their screwed up site????

.  Shockwave Flash  issues, crashes, etc which continually (until it finally crashes) disrupt and slow my computing and will NOT let me eliminate it.

.  the little counter clockwise arrows that may sometimes go on for many minutes before either FINALLY completing the task or giving you an error msg.

.  all of the MANY error msgs continually ONLY happening on verizon, and NOT on my cheap backup site.

.  I'm going to stop before my fingers get tired, but believe me I could get to 100 EASY!!

One of these days, I'll get the time (by NOT using verizon) to {word filter avoidance}-can them!!!

POWERFUL SOLUTIONS---GET RID OF verizon!!

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tommarshall
Newbie

Cannot send E-Mail.  Windows says it is spam.

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MisterBill
Enthusiast - Level 3

I've run into this stupid problem when trying to report phish mail to the address that the phished site wants it reported to, like spoof@ebay.com. It needs to be fixed.

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doug3960mad
Enthusiast - Level 1

Can't say this will fix everyone's issue but I downloaded the In Home agent app and let it do a auto fix of my outlook verizon email account and it worked. I'm not a silver contributor or employee.  The top of this forum doug_vz makes mention of it.  Time will tell if it actually solved the problem permanently. If not I'm calling Brighthouse.

pdqcarrera
Newbie
doug -  what did the "Verizon In Home agent app" change in your settings?
 
By any chance did it change your signature, or your default setting (html vs. plain text)?
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pdqcarrera
Newbie

It's a very irritating problem that I share with you, as do many other Verizon email customers. The Spam detection software Verizon uses is awful. False catches is a very annoying situation when you are attempting to send critical or timely emails.

 

Apparently sharing links within email is an increasing problem for Verizon as I've noticed the problem getting worse.

 

I have not found using spamdetector.update@verizon.net to be of any help. To add to some of the other suggestions that have already been posted, try sending your email in plain text rather than HTML.  I have done this on a couple of occasions with success.

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Hubrisnxs
Legend

Have you tried going to www.isnotspam.com 

They have an email that you send a copy of the offending email to, and it returns an email to you with all the red flags that are potential problems. 


Simply compose your email and send it to the following email address, using your usual mail server. You will be able to view an online report detailing potential problems (if any) with your email. Our software automatically checks the main elements which cause emails to be rejected by recipient mail servers. The following tests will be performed:

  • SPF Check
  • Sender-ID Check
  • DomainKeys Check
  • DKIM Check
  • SpamAssassin Check

You'll be able to view the results of these tests online within a few seconds, by searching for your sender email address in the box above.





doug3960mad
Enthusiast - Level 1

Glad I'm not the only one who just got snaired.  Don't bother wasting time by sending your private confidential email to spamdetector.net.  Been doing it all day.  No help at all. I even sent blank test emails. Got bounced and stay bounced.

There are lots of ISP's out there, and plenty of companies who will give me a free email account.  I'm guessing my 193.00 a month Verizon bill doesn't ring the "Customer is Important" bell.  When a company stops caring, they've gotten too big for their britches. 

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newtown_rob
Enthusiast - Level 2

I've been going through a living nightmare for the past few days trying to get Verizon to admit and fix this problem. They are blocking ALL my outgoing email. (I use Outlook to use a corporate email account to support customers in other countries at night).  I have spent more than 10 hours on hold waiting for customer service, then getting dropped from the line, etc.. When have gotten to speak to someone, they've given me **bleep** suggestions like:

  • Use a gmail account instead of my corporate email account to reply to my customer's help request issues
  • All of the issues must be my fault, because they couldn't be Verizon's fault (this is ALWAYS the assumption) - my computer is always kept up to the minutes with patches, etc and has all necessary virus and other protection software. I never load anything except the basic software on it to keep it clean.
  • I shouldn't have a signature block on my emails because that causes problems
  • I should watch my choice of words so that the spam filters don't think that I am trying to sell something
  • Don't include hyperlinks in emails
  • Send each failed email to Verizon so their team can read my personal email and within 24 hours or more, I might be able to try again and maybe then the email will go through - or maybe it won't.  But - they won't tell me when it has been reviewed. Say nothing about privacy issues.

What I am concluding is that Verizon wants us to invent a new sort of language - perhaps we could call it "Spam-Correctness".  It is made up of a bunch of code words that mean other things but pass through spam filters. We would need to teach this language to our customers, but at least we could send emails using Verizon this way.  I would be like "Political Correctness" where polite words replace meaningful words so that nobody is offended - the problem is that 60% of the people who are listening don't understand what is being said, resulting in a useless form of communication.

So, emailing using Verizon is now going back to being comparable to writing a letter, walking down to the post office and mailing it - except that you have a better chance that it will get there is you mail it at the Post Office.

This might be funny if it weren't true.  Yes, Verizon customer support IS this bad - I am not making this stuff up.

Oh, and by the way - nobody could care less about getting it fixed - they are all masters of "it's not my fault" and transferring you to another extention that rings for 30 minutes then disconnects.

They know that they have a contract and if you break it, they will charge your account anyway and do all kind of nasty things to you. I know - when we switched at work even after our contract ended they kept charging us for a year after we cancelled, sent us to a collections agency and a number of other VERY nasty things even though we had cancelled, paid all that we owed. They are the nastiest company in America.

newtown_rob
Enthusiast - Level 2

BTW: the thing they b-l-e-e-p-e-d out was not at all an offensive word...

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