WHY DO I HAVE TO SIGN IN EVERYTIME I WANT TO SEE MY E-MAIL
littlebilly1
Enthusiast - Level 1
123 Replies
LawrenceC
Moderator Emeritus

Please see the current thread on this issue here:

https://forums.verizon.com/t5/Verizon-net-Email/Email-sign-in/td-p/817414

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veryirritated2
Enthusiast - Level 2

But why weren't we sent a LETTER or an EMAIL with this so-called official announcement? The announcement doesn't even make any real sense, and it doesn't answer any of the questions it poses itself. Finally, why aren't customers able to have a say or opt in/opt out of this 'improvement'?

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vzretiree51
Enthusiast - Level 3

I still can't sign in, but I keep being asked to change my password even though I have changed it several times recently. This has been occurring for several weeks. Before, I was having to make multiple attempts to login before getting in without being "timed out" right away. Now I can't even get to that point to pay my bill, view e-mail and any other services. How does Verizon expect me to pay my bill which I've always done online and it's due in a few days??? 

ElizabethS
Moderator Emeritus

Hello vzretiree51

Sorry you are having difficulty, an agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information to help you resolve your issue.Please remember to check your spam/junk folder if you do not hear from an agent.

vzretiree51
Enthusiast - Level 3

This is a poor response to this problem when I've mentioned in another forum message that I spent hours upon hours on the phone with various customer service and online agents that have yet to give a solution that will work most of the time, if not all of the time. They always have a canned answer or tell me to change the password that doesn't fix the problem. When I worked in IT, the company would have system you could back to that work and then implement the new system when all the bugs were out it. This is the worst I've seen service and you see many other folks are having the same and various other problems. Worst: There seems to be no escalation even when it was promise!

bswamp
Enthusiast - Level 3

I'm sorry, as a consumer, I can't help.  But I wanted to agree; you've done nothing wrong.  It is not a question of whether the chat tech support are good people.  The problem is upper management does not address the monumentally horrible defectiveness of all aspects of sign-in on email.

Since late 2014, it takes me MORE THAN 10 TIMES AS LONG TO SIGN IN.

I WANT AN OPT OUT FEATURE FOR THE SUCK TIME WASTING EXCESSES.

For 7 years, I could sign in with one step using a Firefox password saving app built into Firefox. -WITHOUT TYPING

now it takes me many steps AND 3 PAGE CHANGES.

They forced me to lengthen my password

They forced me to adopte "secutity questions"

User name not not capable of being stored -should be USER'S OPTION

They forced me to adopt a stupid moronic "picture password"

"Keep me signed in" NEVER EVER WORKS

"REGISTER THIS DEVICE TO AVOID SECURITY QUESTIONS NEVER EVER WORKS

PREVIOUSLY, I signed in by:

-go to log-in page (stored username & password fill form fields in)

Pressed "sign in" or log in or whatever the button was called.

NOW, the procedure is:

Type username
click on 'button'
change page
type username again
'click on button'
change page
type password
'click on button'

WHEN SOMETHING TAKES 10 TIMES LONGER TO DO, THAT IS NOT AN IMPROVEMENT OR AN UPGRADE.  iT IS A DENIAL OF SERVICE LEVELS PREVIOUSLY PROVIDED.  iT'S A DOWNGRADE.

ANY HELP GOING BACK TO THE EFFICIENCY I HAD FOR 7 YEARS, WHICH VERIZON HAS DESTROYED, IS APPRECIATED.  THIS INCLUDES THE TECHNICAL MONSTERS OF VERIZON ITSELF.  GIVE ME BACK WHAT YOU TOOK AWAY --ONE CLICK SIGN-IN-- AND I WILL LOVE YOU.

I SHOULD BE THE ONLY JUDGE OF HOW MANY STEPS IT TAKES FOR ME TO SIGN IN.

I AM THE PAYING CUSTOMER.

I SHOULD HAVE THE OPTION.

SIGN IN WENT FROM ONE STEP WITH NO TYPING, to

8 STEPS, 3 PAGES AND 3 TIMES BEING FORCED TO DO TYPING

THESE DOWNGRADES OF SERVICE COULDN'T SUCK MORE!!!!!!!!!!!!!!!!!

Tourist
Newbie

Ditto to all you said. I may have to set up a new email account, even though it means all my friends will send email to the wrong address for years, but I can't take this anymore!

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josephkovi
Enthusiast - Level 3

How can I terminate my 2 year Verizon contract early? This is not what I agreed to when signing up and $139 a month with all the **bleep** fees is too much for such lousy service.

veryirritated2
Enthusiast - Level 2

Yeah, if this is what it's going to be like from now on, I'm cancelling my entire Verizon account: the cable, internet, and phone. I only really got the bundle because I wanted the internet. I don't need a landline anymore, and I barely watch tv. I'm sure I can find a product that is no more frustrating than this one at a lesser price. And, honestly, this ISN'T what repeat customers have signed up for. I do believe that Verizon is no longer giving us the product we purchased, and we should be able to break our contract if they can't actually listen to their customers.

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tiara320
Contributor - Level 2

I am having the same problem.  After spending an hour trying to change password and all the other information that keeps coming up that they want you to enter.  Even after I succesfully entered everything it is still not fixed.

After much frustration, as I am disabled, I called customer service we changed the password and the same problem exists constantly,  Customer service could not even fix the problem.  Verizon you must have an issue with this new Password Program.  

PLEASE FIX THIS ISSUE. VERIZON WEB EMAIL IS USELESS ESPECIALLY WHEN YOU CANNOT  EVEN ACCESS YOUR MESSAGES.

Thank You.

ElizabethS
Moderator Emeritus
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Pixy1
Enthusiast - Level 1

This is so frustrating. It's been happening to me for over a week. Fortunately, Verizon is not my main e-mail provider, and the others are a lot better. I used to think nothing could be worse than Comcast's customer service, but Verizon is right up there with them. For one thing, why can't I contact Verizon directly re email rather than go to a forum. Verizon is the one I pay. It should take some responsiblity for service.

vzretiree51
Enthusiast - Level 3

Now I KNOW that this must be something Verizon is trying to avoid addressing since nothing has changed in that administrator's message from the previous references to this inability to login as well as the other issues. That message is dated 12/09/2014 and it does not address the issue we are having. Also, it does not state when and no one else (and I have talked to or chatted with more than half a dozen customer service folks) has stated when any of the problems will be fixed. Please have the administrator or higher give a better response than the same one that has been posted and referred to for almost 3 MONTHS!

Thank you.

ElizabethS
Moderator Emeritus

The date on the post regarding the current issue is Feb.17.

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ELGRECO
Enthusiast - Level 3

Because its time to get a better Email provider. Don't expect Verizon to rectify the problem. There are many alternatives out there with much better service.

soofoo1
Enthusiast - Level 1

I agree.  Time to switch.

samuel6261
Enthusiast - Level 2

 After years I've had it with Verizon.

The worst web site ever. 

The worst customer service

After not beening able to get to my emails without jumping through hoops-I spent hours changing my email address from verizon to outlook on all my accounts.

I have a couple of months till my contract ends and I'm canceling everything verizon.

I can get the same if not better service at half the price!!!!!!!!!!!!!!

MsSusan1
Enthusiast - Level 3

I'm having this issue too when using Verizon Yahoo for e-mail. I've seen many posts about changes made to accessing e-mail with Outlook Express, etc. but nothing for Yahoo??

What should the default access page be, would that make a difference?  I'm using https://www.verizon.com/foryourhome/myaccount/...

Davejesc
Enthusiast - Level 1
My question too.
Verizon seems to be modeling itself after Comcast customer service.