WHY DO I HAVE TO SIGN IN EVERYTIME I WANT TO SEE MY E-MAIL

[LawrenceC]

Please see the current thread on this issue here:

https://forums.verizon.com/t5/Verizon-net-Email/Email-sign-in/td-p/817414

[tiara320]

I posted yesterday regarding problems signing into Web Email, now I realize what the problem is for some reason when you sign in it goes to the Verizon Wireless Server and asks you to change password, pick security picture etc.

After I did all that it still just returns to the same page after I sign in, change password,etc. I tried 12 times!

I called customer service last nite changed my password but yet the problem continues to exist. They could not even fix the problem.

I do not have a Verizon Wireless Account.

There is obviously something seriously wrong with the Verizon Sign-In Server Program for Web Email.

Please get this fixed.  The email program is useless when you cannot access your email messages.

Thank you.

[wicked-warlock]

I am having the same issue.  Verizon services are broken.  I have 10 machines and all differnt browsers, it is the same thing.  it is clearly a verizon website issue that needs to be fixed.  Why is fios even tied to wireless servicese anyway?  This is clearly a problem and I'm at the point of canceling my service because I can't get my email.  Verizon has failed to provide a paid service.

[ELGRECO]

A M E N !!!

[topdog]

They are at it again.  Always trying to change things they don't know how to change.      Changes made should be tested before putting them into general use.

When you call the support line, the representatives that are there to help have no idea that the problem exists.  I feel sorry for them.  They should be made aware when there are large scale problems like we are having with E mail acccess.

[oldfashioned]

I agree and the point is that this is a service that we are paying for. 

I mentioned earlier that the system keeps asking me to enable Java Script but I ignore it now because I have already verified that my Java Script is in tact.  Mind you, this only happens on Internet Explorer but not on Firefox.  Why that is I don't even know.  And now I notice that every other time I try to log in, I get an error message asking to me start over again because of a problem with the web page. 

I get into my email regardless but it's a pain and I agree that changes should be tested and the kinks should be worked out before being implemented for us customers.  It's like we're the guinea pigs and all they can say is that the Verizon Wireless link is normal?  It doesn't make any sense. 

I'm not even going to bother calling customer service about this, given what I have read on here about this and being that I am clearly not the only one.  I would agree that it's a Verizon issue for sure.

[Jangoodin]

I am having the same probllem!  So frustrating.  Why don't we send a petition signed by all of us to have it fixed!

[oldfashioned]

This error message that pops up says the information has to be resent.  I'm not going to worry about this.  Fios is a good product.  Unfortunately it's not the first time there have been issues and there is a lot that gets communicated poorly.  Switching providers would be a lot more hassle in my case.  I think this is part of the problem when these corporations get so big that customer service suffers in the end. 

[oldfashioned]

To topdog:  "They are at it again.  Always trying to change things they don't know how to change.      Changes made should be tested before putting them into general use.  When you call the support line, the representatives that are there to help have no idea that the problem exists.  I feel sorry for them.  They should be made aware when there are large scale problems like we are having with E mail acccess."

---I'm not even surprised anymore that customer service reps have no idea about this particular problem.  Plenty of times in the past when I have contacted customer service for other issues, they would say that everything seems fine on their end and act like that was all that mattered.  That's poor customer service.  A customer service rep is not supposed to dismiss a customer's concern just because "everything looks fine" on their end.  I hate that.  I'm the customer paying for this monthly service and if I'm telling them about an annoying problem that I see, I would expect some assistance with resolving it.

I'm using my other browser, Firefox, for my email and everything else so at least I don't have to log in twice. 

[sbuddrv]

It's been a long time with this problem. A big time company like Verizon should have resolved this issue a long time ago rather than inconvenience its customers. I have abandoned my Verizon web mail for another provider. Don't blame it on Firefox!

[bejay53]

Well,

is it a software issue (and incompetence at this point) or a security change as posted in the lead in email?

If it is a security change, give us an opt out (or in).

If it a software problem, I'm concered that verizon can't fix a function that was working fine.

As stated many times by others, everytime my laptop goes to sleep I have to sign back in. Yet if I check my mail on my phone, no issues, never need to login.

Come on verizon. You USED to be better than this. I do not want to set up outlook, but it looks like I will have to.

[firefoxy196648]

why must i sign in and use my password each time i check my e mail its a real pain

[LawrenceC]

Please see this announcement concerning this issue:

http://forums.verizon.com/t5/Verizon-net-Email/VZW-URL-coming-up-on-the-VZT-Sign-In-Page-and-the-Ema...

[doverpm]

As described in this posting, the Verizon login now redirects the user to an inappropriate URL - which could be construed as a hacking attempt. In addition, the repeated entry of security information further increases exposure to potential password capture. I have also experienced long lock-ups while signing in, which could indicate a man-in-the-middle attack. This is an ongoing problem that should be addressed asap.

[oldfashioned]

doverpm,

This didn't dawn on me before but I agree that the concerns about possible exposure to hacking are valid because of having to enter your password repeatedly and particularly because of the way we get redirected through Verizon Wireless.  I'm far from being a technical or programming genius but the Verizon Wireless link for Verizon Fios just doesn't make any sense and seems kind of suspicious.  Verizon Wireless is a completely different entity and now-a-days you can't be too careful.  I don't even use Verizon Wireless anymore for my cell phone service.  And if I click into email directly from Internet Explorer, it says my java script is not up to date when my java is indeed up to date.   

However, somebody (a Verizion retiree actually) posted a workaround solution on another thread which has been working better for me and avoids the Verizon Wireless link.  Instead of clicking on the email link directly, go to the upper right-hand corner where it says "location" and click on "change".  The next page that comes up will be for accessing and/or making changes to your services.  Click on the link for "already a customer" and you can sign into your account that way.  It will go through the same process of asking for your username and password without the photo site key.  Having the picture come up is a good security measure but for Verizon to say that the Verizon Wireless link is normal is no solution at all.

[veryirritated2]

'As described in this posting, the Verizon login now redirects the user to an inappropriate URL - which could be construed as a hacking attempt. In addition, the repeated entry of security information further increases exposure to potential password capture. I have also experienced long lock-ups while signing in, which could indicate a man-in-the-middle attack. This is an ongoing problem that should be addressed asap."

EXACTLY. This system feels LESS secure. It's a downgrade of service. Is there anybody at Verizon who will actually do something about this. This just started for me today, but the thought that people have been dealing with this for months.. I won't be able to stand more than  week or so. I am definitely cancelling my entire Verizon service if this is it. And I WILL argue any early termination fees because this is a breach of service, as far as I'm concerned.

[vzretiree51]

veryirritated,

I posted a couple of weeks ago that I discovered a workaround to login problems, which follows this paragraph below. Others have used this workaround successfully, but it may not work for all depending on platform, i.e., the OS and browser. As you noticed, some of us have been dealing with this for months and there seems to be some different variables as to who is affected and the nature of the "security" changes based on the different situations that have been posted in several Forum topics related to account access and e-mails issues. 

From the Verizon.com residential home page at the very top right side of the page, click on the “(change)” link next to “Your Location” .

A “CHECK AVAILABILITY” page will appear. Click on “EXISTING CUSTOMER”.

Then, an “EXISTING CUSTOMER” page will appear.

Enter your userid and click “CONTINUE”.

Then, a “SIGN-IN” page will appear. Enter your password and click on “CONTINUE”.

On the next page (“Please give us permission to access your account for better service”), click either “CONTINUE” or “NO THANKS”.

Now you will see that you are logged into your account similar as before. There appears to be a limit on idle time before a timeout message pops up, but I've always been able to just click "ok" and I stay logged in. Hope this works for you and that the new security access that is coming soon and was mentioned in yesterday's forum administrator's post works without the craziness we've been experiencing!

[bswamp]

Thank you vzretiree!

It is truly pathetic that a retiree has to volunteer to help customers "work around" an "improvement/ upgrade". (so-called!)

The work around does solve an important issue.  It makes the password storage add-ons in Firefox work.  It makes the user name and password 'storable'.  The prescribed method of sign-in DISABLES all "remember my username/password" features.

Also, we have the benefit of skipping the repeated "security questions" and the "picture password".

OPT OUT is KEY!  The consumer of these sevices has the right to CHOOSE not to add seemingly endless steps to the log-in process.  If a user is paranoid, or feels that their information is abnormally at risk or unusually sensitive, such as how to withdraw 1 million dollars from their bank account, they have right -BUT NOT THE REQUIREMENT-- to lengthen and encumber the process.

Thank You, vzretiree!

[endatthecolony]

How much longer do we have to endure with this issue?  I recommend that Verizon reimburse each and everyone of us with credit for this inept attempt to "secure" the accounts.

[littlebilly1]

I'M BACK SIGNING IN EVERYTIME I GET ON VERIZON E-MAIL AGAIN WHAT AM GOING TO DO.

[buela1]

keep me sined in

do not shut computer off

keep computer on at all times