I'VE TRIED SEVERAL TIMES TO ASK FOR HELP, I'VE TRIED ASKING POLITELY AND I'VE EXPRESSED MY FRUSTRATION.
MY POSTS HAVE CONSTANLY BEEN IGNORED AND I WON'T STAND FOR IT ANYMORE. MY PROBLEM IS SIMPLE MY TWC IP ADDRESS HAS BEEN BLACKLISTED FROM ACESSING POP.VERIZON.NET. IF I USE MY CABLEVISION ISP WHICH HAS A DIFFERENT IP ADDRESS, OUTLOOK WORKS WITHOUT CHANGING ANYTHING.
YOU KNOW ABOUT THE PROBLEM AND YOU KOW HOW TO FIX IT. I AM ALSO IN THE CUSTOMER SERVICE BUSINESS AND IGNORNING THE PAYING CLIENT IS NOT HOW YOU DO BUSINESS. I WILL CONTINUE TO POST ON YOUR FORUM AND I WILL CONTINUE TO EXPRESS MY FRUSTRATION UNTIL I AM ASSISTED. I WILL NOT TOLERATE BEING IGNORED AND SUBJUGATED.
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.