Want to keep my email

I have tried for the past week to order the $20 service on keepmyemail.com so I am able to keep my @verizon.net email, but the order is not going through. I get to the enter my payment and when I submit I get an error saying "error while submitting the order." I called a representative and they were no help. Need to have this resolved asap as this is my main email and am paying $35 a month for their internet just so I don't lose my email. 

Re: Want to keep my email
Champion - Level 1

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.

Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.

To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".

Please keep all correspondence regarding your issue in the private support portal.