Whitelist Request for IP Address
Enthusiast - Level 1

Hi, one of our clients recieved an email bounce so we applied for their Dedicated IP to be White Listed but we keep getting deniled for :

 No Reverse Hostname associated with your IP address.

We checked the reverse DNS and it was set to mail.group3aviation.com so we changed it to just group3aviation.com but we still were denied.

We checked the SMTP banner and everything looks good.

Can you please let us know what we need to do.

Thank you

Re: Whitelist Request for IP Address
Moderator Emeritus

Hi ionblade,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.